Security Captain

Entertainment Places; Orlando (FL); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Tuition Reimbursement

Life Insurance

Disability Benefits

Job summary

SeaWorld Parks & Entertainment is seeking a security ambassador to lead the park’s Security Team during daily operations and events. This role emphasizes safety, incident management, training development, and collaboration with local and federal law enforcement to protect guests, employees, animals, and assets.

The position requires a college degree or equivalent security experience, 3+ years of supervision, a valid driver's license, and CPR/First Aid certification, with lethal weapons training

Qualifications

• College degree or equivalent military, law enforcement or security experience.
• Three years of supervisory/management experience in Security, Law Enforcement, Military or related field.
• Valid State Driver's License with driving record meeting policy requirements.
• CPR/AED and First Aid certification; State license(s) and applicable certification(s) required.
• Lethal Weapons Training is strongly preferred.
• Must define problems, collect data, establish facts and draw conclusions.
• Strong written and verbal communication and interpersonal skills.
• Knowledge of local, state and federal security ordinances.

Responsibilities

• Lead the Security Team through daily park operations and special events.
• Balance security with safety and emergency response procedures.
• Ensure training programs and policies are followed by all officers.
• Maintain records, documentation and timely reporting of activities.
• Coordinate with local, state, and federal law enforcement agencies.
• Provide a safe environment for guests, ambassadors, and assets.
• Supervise colleagues and provide coverage with leadership team.

Skills

Security leadership

Supervisory experience

Communication skills

Training development

Problem solving

Interpersonal skills

Organizational skills

Driver's license

Education

College degree or security-related experience

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do

• You will lead the entire Security Team through daily operation of the park on both Operating and Non-Operating hours to ensure a safe atmosphere for our employees and guests.
• This position will balance Security/Law Enforcement practices with that of Safety including Medical Response procedures, Fire Prevention, and Incident Management.
• You will: Lead all Security team in daily operations and special events
• Provide a level of consistent supervisory coverage in rotation with the leadership team.
• Responsible for development and performance management of Security team and adherence to department safety initiatives.
• Develop and implement all security training programs.
• Ensure all uniformed security officers adhere to all park policies and procedures with safe keeping of guests, employees, animal collection and company assets.
• Review and evaluate daily security activities and ensure proper and timely documentation and retention of all related records and reports
• Document and disseminate critical information in a timely manner.
• Develop and maintain partnership and communication with all levels of outside law enforcement to include- local, federal, state law enforcement, judicial system and other security departments within the organization.
• Promote a safe environment for guests, ambassadors and company property.
• Respond to significant incidents that occur during the shift and provide guidance and leadership necessary to ensure the needs of guests and employees are met to the high standards of the organization including verbal and physical disputes, disorderly behavior, unauthorized entry, theft, lost children and lost articles.
• Consistently practices safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations.
• Consistently demonstrates courteous and professional behavior in all work aspects with all team members and guests.
• Perform other duties as assigned.

What it takes to succeed

• College degree or equivalent military, law enforcement or security experience required.
• Three (3) years supervisory/management experience in Security, Law Enforcement, Military or related field.
• Experience in Loss Prevention, training, investigative procedures and court system preferred.
• Valid State Driver's License with driving record that meets requirements of the organizations driving policy.
• Must have or become CPR/AED and First Aid certified; State license(s) and applicable certification(s) required.
• Must complete OC Spray and Handcuff training and obtain a certification through a class provided by the park.
• Possess ability to define problems, collect accurate data, establish facts, and draw valid conclusions.
• Lethal Weapons Training strongly preferred.
• Must have excellent written and verbal communication skills as well as interpersonal skills.
• Must have strong organizational skills and the ability to motivate people.
• Must have comprehensive knowledge of applicable local, state and federal ordinances as it applies to security and law enforcement.
• Must have experience in conducting training on security policies and procedures; general understanding of common safety requirement.
• Must have experience in loss prevention and investigative procedures.
• Must be ability to work rotating shifts including weekends and holidays.
• Must possess basic computer skills
• Must not have received discipline during the previous 12 months resulting in suspension or final counseling

The perks of the position

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.