Sergeant | SeaWorld San Diego | Full-Time

SeaWorld Parks & Entertainment; San Diego (CA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Medical, Dental, and Vision Insurance

401K Retirement plan

Tuition Reimbursement

Employee Assistance Program

Job summary

SeaWorld Parks & Entertainment in San Diego, California, is looking for a dedicated individual to lead the Security Team. You will oversee park operations, ensuring a safe environment for both employees and guests. Key responsibilities involve supervising security officers, establishing protocols, and providing excellent customer service.

The ideal candidate should have relevant experience, strong communication skills, and must be at least 18 years old. The position offers competitive pay at $22.00 per hour, along with various perks like medical insurance, paid time off, and complimentary park tickets.

Qualifications

• Minimum of 3 to 5 years related experience or training.
• Able to obtain a Firearms permit.
• Valid driver’s license required.

Responsibilities

• Lead security team during park operations and ensure safety.
• Directly supervise security officers.
• Establish operational procedures for security.
• Confer with management and local government representatives.
• Ensure excellent customer service.

Skills

Strong written/verbal communication skills

Ability to handle multiple tasks

Leadership skills

Customer service orientation

Education

Associate’s degree or equivalent

Tools

C.P.R. certification

First Aid certification

Guard Card certification

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard‑working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What You Get To Do

This role will lead the Security Team through daily operation of the Park on both Operating and Non‑Operating hours to ensure a safe atmosphere for our employees and guests. This position will balance Security/Law Enforcement practices with that of Safety, including Medical Response procedures, Fire Prevention, and Incident Management. You will:

• Direct personnel involved in establishing and maintaining park security and property protection programs.
• Directly supervise more than 36 security officers during an assigned shift in the Security Department.
• Enthusiastically represent SeaWorld by displaying a positive attitude, high level of energy, and commitment to quality throughout all aspects of the job.
• Establish operational procedures for activities such as guarding and patrolling physical property, orienting and monitoring personnel involved with classified information, and investigating accidents and criminal acts.
• Confer with representatives of management to formulate policies, determine need for programs, and coordinate programs with park activities.
• Confer with representatives of local government to ensure cooperation and coordination of park activities with law enforcement agencies.
• Track worked hours and reports labor expenses to the Director of Security, and oversee area budget.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including interviewing, hiring, and training team members; planning, assigning and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
• Ensure excellent customer service by responding to customer requirements, expectations, and needs.
• Responsibilities include, but are not limited to: training team members, planning, assigning, and directing work; addressing complaints and resolving problems.
• Other duties as assigned.

What It Takes To Succeed

• At least 18 years of age.
• Have and maintain a valid driver’s license. Out of state residents, students, active military, and their dependents must have a valid driver’s license and provide a copy of the DMV report from their state of residency.
• C.P.R., First Aid, and Guard Card certifications.
• A minimum of 3 to 5 years related experience and/or training; or equivalent combination of education and experience.
• Able to obtain a Firearms permit.
• Strong written/verbal communication skills.
• Able to handle multiple tasks in a fast‑paced work environment.
• Able to stand and/or walk for prolonged periods of time.
• Able to lift and/or move up to 50 lbs. with/without accommodations.
• Associate’s degree (A.A.) or equivalent from a two‑year college or technical school preferred.
• Resume required.

Compensation

• 22.00 USD Hourly

The Perks Of The Position

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition ReimbursementDependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.