Septic Services Dispatcher

TeamOne Logistics, LLC; Cumming (GA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive Pay

401(k) eligibility after 30 days

Company-paid life insurance policy

Supportive team-oriented environment

Job summary

A leading logistics provider in Cumming, GA is seeking an experienced Dispatcher to coordinate daily service schedules and manage communications between customers and technicians. The ideal candidate has at least 2 years of dispatch experience, excels in organization and communication, and is proficient in Microsoft Office and dispatch software. Join our team for a full-time position with competitive pay and a supportive work environment.

Qualifications

• Minimum 2 years’ experience as a service dispatcher in plumbing, HVAC, or a similar industry.
• Ability to stay calm and effective under pressure in a dynamic environment.
• Proficient in dispatch or scheduling software.

Responsibilities

• Schedule and dispatch technicians for plumbing and repair services.
• Plan efficient routes to maximize productivity and minimize downtime.
• Communicate with customers to confirm appointments and provide updates.
• Monitor job progress and technician availability for on-time service delivery.
• Handle emergency service requests with urgency and professionalism.
• Maintain accurate records of service calls, job details, and customer interactions.
• Collaborate with office and field teams to solve scheduling challenges.
• Provide general administrative support for smooth operations.

Skills

Organizational skills

Multitasking abilities

Communication skills

Customer service skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Dispatch software

Job description

Septic Services Dispatcher – Join Our Trusted Plumbing & Repair Team in Cumming, GA

Septic Blue is a leading provider of septic system services, specializing in septic tank pumping, inspections, repairs, and maintenance, has partnered with TeamOne Logistics, a workforce provider, to help maximize our growth potential. We pride ourselves on delivering high-quality service with a focus on customer satisfaction. We are looking for an experienced Dispatcher to join our growing team.

Position Summary

As our Dispatcher, you’ll play a vital role in keeping our operations running smoothly. You will coordinate daily service schedules, dispatch skilled technicians, and serve as the main point of contact between customers, field staff, and the office team. Your strong communication and organizational skills will ensure that every service call is handled efficiently and that customers receive the prompt, high-quality care we’re known for.

What We Offer

• Competitive Pay: $45,000 – $55,000 per year (based on experience)
• Retirement Savings: 401(k) eligibility after just 30 days of employment
• Financial Security: $30,000 company-paid life insurance policy
• Supportive, Team-Oriented Environment where your work makes a daily impact

Key Responsibilities

• Schedule and dispatch technicians for plumbing and repair services throughout the day
• Plan efficient routes to maximize productivity and minimize downtime
• Communicate with customers to confirm appointments, provide updates, and answer questions
• Monitor job progress and technician availability to ensure on-time service delivery
• Handle emergency service requests with professionalism and urgency
• Maintain accurate records of service calls, job details, and customer communications
• Collaborate with office and field teams to resolve scheduling or operational challenges
• Provide general administrative support to keep operations running seamlessly

Qualifications

• Minimum 2 years’ experience as a service dispatcher (plumbing, HVAC, or similar industry preferred)
• Strong organizational and multitasking abilities with keen attention to detail
• Excellent communication and customer service skills
• Ability to stay calm and effective under pressure in a dynamic environment
• Proficient in Microsoft Office and dispatch or scheduling software
• High school diploma or equivalent required

About Septic Blue, Inc.

Septic Blue, Inc. is a trusted leader in residential and commercial septic services. Our success is built on our commitment to excellent service, integrity, and teamwork.

Septic Blue and TeamOne Logistics are E.O.E. M/F/D/V

Seniority level

Entry level

Employment type

Full-time

Industries

Truck Transportation