Separations Field Application Specialist (RTP)

Sartorius; Nashville (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Onboarding & development programs

Job summary

Sartorius is seeking a Separations Field Application Specialist to drive the successful application and use of our separation technologies (NFF, TFF, UF/DF). You will support sales through demonstrations, trials, and technical validation for customers in Raleigh, Durham, RTP, GA, FL, TN, and Puerto Rico, with substantial travel.

The role requires a biology/life sciences background and 3+ years in bioprocessing, MSAT, or related fields.

Qualifications

• Bachelor's degree in biological engineering, biotechnology or life sciences or equivalent experience.
• 3+ years in process development, MSAT, bioprocessing in biotech/biopharma or CDMO environments.

Responsibilities

• Be responsible for the assigned product line to support sales target achievement in the defined territory.
• Support sales in URS analysis, generate application trials, and design optimized products per requirements.
• Conduct product trials and demos and create trial reports for customers and teams.
• Provide technical support in the field and resolve implementation problems for customers.
• Support quality processes by troubleshooting and investigating customer processes.
• Collect, verify and analyze data to identify product improvements based on customer feedback.

Skills

Troubleshooting

Demos & trials

Cross-functional collaboration

Documentation & reporting

MS Office

Travel 50%

Customer orientation

Education

Bachelor's degree in biological engineering/biotechnology/life sciences

3+ years of process development/MSAT/bioprocessing experience

Tools

Microsoft Office

Job description

The Separations Field Application Specialist will be responsible for ensuring the successful application, implementation, qualification, and use of Sartorius’ Separation technologies portfolio (NFF, TFF, UF/DF) by providing overall product expertise, application knowledge, and technical support throughout each step of the customer process. This role supports the Sales process through product positioning, presentations, demonstrations, and trials, primarily for customers in Raleigh NC, Durham NC, RTP, and at times the Georgia, Florida, Tennessee, and Puerto Rico regions.

Sartorius has an exciting opportunity for a dynamic, self-motivated, professional to help support our customers in implementing our Separation Technology products. Support the sales organization on existing products through product presentations, demonstrations and application studies, and on new products in close collaboration with product management through beta sites testing and demonstrations

Responsibilities

• Be responsible for the assigned product line to support sales target achievement in the defined territory
• Support sales in the customer process and URS analysis, and generate application trials to help designing optimized products in line with the application requirements
• Conduct product trials and demos to achieve intended results and create trial reports for customer, sales and application teams
• Be responsible for the assigned product line (Separations) to support sales target achievement and grow market share in defined region
• Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers
• Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
• Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs
• Report on competitors' products and feedback information to the application specialist management and products management
• Provide basic product training to internal sales and dealers, and running external customer workshops and seminars
• Bachelor's degree in biological engineering, biotechnology or other life sciences related field or equivalent demonstrated professional experience; 3+ years of experience in process development, MSAT, bioprocessing in biotechnology, biopharmaceutical industry or CDMO manufacturing environment or field experience in a similar role~ familiarity with life science application experiment technology, and a good understanding of hot research topics is a plus

Technical Skills & Travel

• ~ Ability to troubleshoot technical and application-related issues in customer environments
• ~ Hands‑on technical capability, including demos, trials, evaluations and customer training activities with the ability to document application findings, trial outcomes and technical recommendations in a structured manner
• ~ Ability to collaborate effectively across Sales, Product Management, Quality and other cross-functional stakeholders in a matrix organization
• ~ Strong customer orientation with the ability to understand customer needs and translate them into effective application solutions
• ~ Proven software skills, e.g. Microsoft Office
• ~ Willing to travel~50% as this role is heavily focused on external customers; predominantly day trips but overnight travel will be required; travel requirement is subject to change based on customer and internal business need
• This position also includes a bonus and auto allowance

Location & Travel

Primary locations include: Raleigh NC, Durham NC, RTP, and at times the Georgia, Florida, Tennessee, and Puerto Rico regions. Willingness to travel approximately 50% of the time; predominantly day trips but overnight travel may be required.

Benefits

Personal and Professional Development

• Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
• Comprehensive onboarding, including a virtual online platform
• Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen’s Network"

Health & Well Being

• Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
• Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan

• 401 k (with generous company match)

Flexible Spending

• HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account

Insurance & Additional

• Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
• Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Equal Opportunity Employer

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.

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