Separations Field Application Specialist (RTP)

Sartorius; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Sartorius is seeking a Separations Field Application Specialist to lead application, implementation, qualification, and use of Separation technologies (NFF, TFF, UF/DF). You will support the sales process with product positioning, demonstrations, and trials in Raleigh, Durham, RTP and regions including Georgia, Florida, Tennessee, and Puerto Rico.

Role includes product trials, customer training, and collaboration with product management for beta testing.

Qualifications

• Bachelor's degree in biological engineering, biotechnology or life sciences with 3+ years in bioprocessing.
• 3+ years in process development or MSAT in biotech or biopharma.
• Strong troubleshooting and documentation of trial outcomes.
• Excellent collaboration across Sales, Product Mgmt, Quality.

Responsibilities

• Support sales targets in the defined territory.
• Conduct product trials and demos; prepare trial reports.
• Provide technical field support and assist with URS analysis.
• Deliver customer workshops and seminars.
• Report feedback to management to improve products.
• Travel up to 50%.

Skills

Troubleshooting

Hands-on

Collaboration

Customer focus

Microsoft Office

Education

Bachelor's degree in biological engineering, biotechnology or life sciences

Tools

Microsoft Office

Job description

The Separations Field Application Specialist will be responsible for ensuring the successful application, implementation, qualification, and use of Sartorius’ Separation technologies portfolio (NFF, TFF, UF/DF) by providing overall product expertise, application knowledge, and technical support throughout each step of the customer process. This role supports the Sales process through product positioning, presentations, demonstrations, and trials, primarily for customers in Raleigh NC, Durham NC, RTP, and at times the Georgia, Florida, Tennessee, and Puerto Rico regions.

Sartorius has an exciting opportunity for a dynamic, self-motivated, professional to help support our customers in implementing our Separation Technology products. Support the sales organization on existing products through product presentations, demonstrations and application studies, and on new products in close collaboration with product management through beta sites testing and demonstrations

Responsibilities

• Be responsible for the assigned product line to support sales target achievement in the defined territory
• Support sales in the customer process and URS analysis, and generate application trials to help designing optimized products in line with the application requirements
• Conduct product trials and demos to achieve intended results and create trial reports for customer, sales and application teams
• Be responsible for the assigned product line (Separations) to support sales target achievement and grow market share in defined region
• Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers
• Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
• Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs
• Report on competitors' products and feedback information to the application specialist management and products management
• Provide basic product training to internal sales and dealers, and running external customer workshops and seminars
• Bachelor's degree in biological engineering, biotechnology or other life sciences related field or equivalent demonstrated professional experience; 3+ years of experience in process development, MSAT, bioprocessing in biotechnology, biopharmaceutical industry or CDMO manufacturing environment or field experience in a similar role~ familiarity with life science application experiment technology, and a good understanding of hot research topics is a plus

Technical Skills & Travel

• ~ Ability to troubleshoot technical and application-related issues in customer environments
• ~ Hands‑on technical capability, including demos, trials, evaluations and customer training activities with the ability to document application findings, trial outcomes and technical recommendations in a structured manner
• ~ Ability to collaborate effectively across Sales, Product Management, Quality and other cross-functional stakeholders in a matrix organization
• ~ Strong customer orientation with the ability to understand customer needs and translate them into effective application solutions
• ~ Proven software skills, e.g. Microsoft Office
• ~ Willing to travel~50% as this role is heavily focused on external customers; predominantly day trips but overnight travel will be required; travel requirement is subject to change based on customer and internal business need
• This position also includes a bonus and auto allowance

Location & Travel

Primary locations include: Raleigh NC, Durham NC, RTP, and at times the Georgia, Florida, Tennessee, and Puerto Rico regions. Willingness to travel approximately 50% of the time; predominantly day trips but overnight travel may be required.

Benefits

Personal and Professional Development

• Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
• Comprehensive onboarding, including a virtual online platform
• Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen’s Network"

Health & Well Being

• Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
• Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan

• 401 k (with generous company match)

Flexible Spending

• HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account

Insurance & Additional

• Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
• Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Equal Opportunity Employer

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.

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