Separations Field Application Specialist (RTP)

Sartorius; Florida; On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

401(k) match

Health plans

Paid vacation

Sick time

Job summary

Sartorius seeks a Separations Field Application Specialist to provide expert application knowledge and technical support across the NFF, TFF, UF/DF portfolio for customers in the Raleigh, NC area and the broader Southeast region, with travel >50%.

You will support sales through product demonstrations, trials, URS analysis, and field troubleshooting while collaborating with Product Management and Quality teams.

Qualifications

• Bachelor's degree in biological engineering, biotechnology or life sciences related field; Master’s preferred.
• 3+ years of experience in process development, MSAT, bioprocessing in biotechnology/biopharmaceutical industry or CDMO environment.
• Ability to troubleshoot technical and application-related issues in customer environments.

Responsibilities

• Support the sales organization on existing products through product presentations, demonstrations and application studies.
• Be responsible for the assigned product line to support sales target achievement in the defined territory.
• Support sales in the customer process and URS analysis, and generate application trials to help designing optimized products.
• Conduct product trials and demos to achieve intended results and create trial reports for customer, sales and application teams.
• Be responsible for the assigned product line (Separations) to support sales target achievement and grow market share in defined region.
• Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers.
• Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution.
• Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs.
• Report on competitors' products and feedback information to the application specialist management and products management.
• Provide basic product training to internal sales and dealers, and running external customer workshops and seminars.
• Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports.

Skills

Bioprocessing experience

Customer-facing communication

Demonstrations & training

MS Office proficiency

Travel willingness

Education

Bachelor's degree in biological engineering / biotechnology or life sciences

Tools

TFF/UF/MF/DF

Viral filtration

Process analytics tools

Job description

The Separations Field Application Specialist will be responsible for ensuring the successful application, implementation, qualification, and use of Sartorius’ Separation technologies portfolio (NFF, TFF, UF/DF) by providing overall product expertise, application knowledge, and technical support throughout each step of the customer process. This role supports the Sales process through product positioning, presentations, demonstrations, and trials, primarily for customers in Raleigh NC, Durham NC, RTP, and at times the Georgia, Florida, Tennessee, and Puerto Rico regions.

Sartorius has an exciting opportunity for a dynamic, self-motivated, professional to help support our customers in implementing our Separation Technology products. This is an exciting opportunity to join a global company known for a great culture, innovative products and stability.

What you will accomplish together with us:

• Support the sales organization on existing products through product presentations, demonstrations and application studies, and on new products in close collaboration with product management through beta sites testing and demonstrations
• Be responsible for the assigned product line to support sales target achievement in the defined territory
• Support sales in the customer process and URS analysis, and generate application trials to help designing optimized products in line with the application requirements
• Conduct product trials and demos to achieve intended results and create trial reports for customer, sales and application teams
• Be responsible for the assigned product line (Separations) to support sales target achievement and grow market share in defined region
• Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers
• Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
• Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs
• Report on competitors' products and feedback information to the application specialist management and products management
• Provide basic product training to internal sales and dealers, and running external customer workshops and seminars
• Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports

What will convince us:

• Bachelor's degree in biological engineering, biotechnology or other life sciences related field or equivalent demonstrated professional experience; Master’s degree preferred

• 3+ years of experience in process development, MSAT, bioprocessing in biotechnology, biopharmaceutical industry or CDMO manufacturing environment or field experience in a similar role
• In-depth knowledge in TFF, UF/MF/DF, NFF, Viral Filtration and Clarification products with experience in optimization and process scaling success; familiarity with life science application experiment technology, and a good understanding of hot research topics is a plus

• Ability to troubleshoot technical and application-related issues in customer environments
• Hands‑on technical capability, including demos, trials, evaluations and customer training activities with the ability to document application findings, trial outcomes and technical recommendations in a structured manner
• Ability to collaborate effectively across Sales, Product Management, Quality and other cross-functional stakeholders in a matrix organization
• Strong customer orientation with the ability to understand customer needs and translate them into effective application solutions
• Strong communication and presentation skills, able to articulate technical value to diverse stakeholders
• Proven software skills, e.g. Microsoft Office
• Ability to lift ~50 pounds
• Willing to travel >50% as this role is heavily focused on external customers; predominantly day trips but overnight travel will be required; travel requirement is subject to change based on customer and internal business need
• Identification with our core values: Sustainability, Openness, Enjoyment

This position also includes a bonus and auto allowance.

What We Offer

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
• Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
• Retirement Savings Plan: 401 k (with generous company match)
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at.

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at.

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look forward to receiving your application.