SEO Account Manager

Optimize My Firm; Cary (NC); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading marketing agency seeks a proactive Account Manager to bridge the gap between our team and our clients. In this role, you will manage client relationships and ensure their needs are met. This includes onboarding, regular check-ins, and communication of goals. Ideal candidates are detail-oriented with excellent organizational skills. The position offers a competitive salary and a flexible, remote work environment as part of a collaborative team culture.

Benefits

Flexible, remote work environment

Opportunities to travel to industry events and conferences

Collaborative and creative team culture

Qualifications

• Strong follow-through and ownership of assigned tasks.
• Confidence in phone and Zoom communication.
• Previous project management or account management experience.

Responsibilities

• Serve as the primary point of contact for clients.
• Schedule, prepare, and lead client meetings.
• Document all client interactions and feedback.

Skills

Detail-oriented

Organizational skills

Verbal and written communication

Client relationship management

Self-starter

Education

Bachelor's degree in Journalism, Marketing, Business, Communications, or a related field

Tools

CRM tools

Google Workspace

Job description

2 days ago Be among the first 25 applicants

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Optimize My Firm specializes in expert digital marketing services for law firms. We take a collaborative approach to developing and executing our strategies so that our clients get the best results possible.

We’re looking for a proactive, exceptionally organized Account Manager to be the bridge between our team and our clients. This person will support clients, ensuring that we understand our clients’ needs and they are up to speed on our initiatives.

Key Responsibilities:

Client Relationship Management

• Serve as the primary point of contact for clients.
• Support the onboarding process by sending intake checklists and gathering required materials (logins, billing info, etc.).
• Schedule, prepare, and lead client meetings; record notes and send timely follow-ups.
• Monitor deliverables to ensure clients receive what they’ve been promised.
• Create and present monthly deliverables reports.
• Conduct regular check-in calls to discuss performance, goals, and focus areas.
• Document all client interactions, feedback, and requests in internal systems.
• Escalate any client concerns to the appropriate internal team members.
• Send out a monthly client-facing newsletter with updates within OMF and the SEO industry that could positively or negatively impact them.

Internal Communication & Strategy

• Relay client goals and feedback to the internal team to adjust strategy as needed.
• Track all active tasks and projects for each client to ensure accountability.
• Collaborate with the marketing team to create case studies, testimonials, and success stories.

Required Skills & Qualifications

• Dedicated home office space with high speed Internet
• Incredibly detail-oriented with exceptional organizational habits.
• Strong follow-through and ownership of assigned tasks.
• Excellent verbal and writtencommunication skills.
• Confident with phone and Zoom communication—this role is client-facing and NOT just email-based.
• Comfortable with CRM tools, task trackers, and Google Workspace.
• Self-starter who can build and own their workflow independently.
• Comfortable identifying and selling additional services where appropriate.
• Previous project management or account management experience

Nice to Have

• Knowledge of the legal industry.
• Understanding of personal injury law firm operations.
• Ability to attend trade shows to connect with potential clients.
• Bachelor’s degree in Journalism, Marketing, Business, Communications, or a related field.

What We Offer

• Competitive salary based on experience
• Flexible, remote work environment
• Opportunities to travel to industry events and conferences
• A chance to shape a growing agency and work directly with leadership
• Collaborative and creative team culture (we have the BEST people)

To Apply:

• Send your resume and a small note in your cover letter explaining why you're a great fit for this role.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Advertising Services

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