Account Manager

BrightView Landscape Services; Long Grove (IL); Remote; USD 50,000 - 75,000; Full time

Job summary

BrightView Landscape Services seeks an Account Manager who will be the primary contact for clients, focusing on client satisfaction and portfolio growth. Responsibilities include managing relationships, developing estimates for services, and ensuring quality service delivery. Candidates should possess customer service experience and effective communication skills.

Benefits

Paid time off

Health and wellness coverage

401k savings plan

Qualifications

• Minimum of 3 years of prior customer service, management, and leadership experience in landscaping.
• Effective written and verbal communication skills.
• Ability to coach and develop teams.

Responsibilities

• Build long-term client relationships ensuring satisfaction and retention.
• Identify and pursue opportunities for ancillary services to clients.
• Lead resolution of client issues and ensure financial goals are met.

Skills

Customer service

Management

Leadership

Communication

Teamwork

Education

Associate degree in a business-related field or equivalent experience

Job description

At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We’re looking for an Account Manager.Can you picture yourself here?

Here’s what you’d do:

The Account Manager is the primary contact for clients. This role builds long-term relationships that fosters client satisfaction and retention, grows the portfolio the right way through ancillary sales and price increases, and ensures quality service.

You’d be responsible for:

• Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio; look for ancillary opportunities outside the portfolio to grow the book of business and overall growth for the branch.
• Develop accurate estimates and takeoffs for both new and existing clients as needed
• Ensure design and bid for proposed enhancement projects are delivered to clients in a timely manner
• Generate referrals from existing client base and communicate to the Business Developer
• Develop and maintain long-term relationships with clients focusing on all pertinent points of contact
• Develop and maintain a schedule to perform “site walkthroughs” during formal meetings with customers to ensure quality and service expectations are met
• Lead and facilitate the resolution of client issues or concerns as needed
• Ensure renewals of each account within the assigned client portfolio
• Proactively listen to potential site enhancement needs of existing clients
• Communicate regularly with the Operations Manager to ensure client needs and expectations are consistently met or exceeded
• Coordinate consistent and timely site visits with Operations Manager to review site quality and to ensure that client expectations are met
• Support the efforts for hiring, training and coaching the field crews that support the assigned portfolio
• Promote compliance of all safety regulations and policies
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
• Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings
• Maintain satisfactory accounts receivable levels and CRM account notes as appropriate
• Coordinate with the Branch Administrator to ensure databases are consistently updated with current client information
• Other tasks and duties as assigned by Branch Manager

You might be a good fit if you have:

• Associate degree in a business-related field or equivalent experience.
• Minimum of 3 years of prior customer service, management, and leadership experience with an organization in the landscaping industry or local marketplace.
• Effective written and verbal communication skills.
• Ability to coach, develop and foster a teamwork environment.

Work Environment:

• This role will either be remote or be based in an office environment.
• This role includes routinely traveling in a car.

Here’s what to know about working here:

Here at BrightView, we’re as passionate about caring for our clients as we are about caring for each other. Though we’re the nation’s leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home.

If you’re looking to join a team of talented go-getters who tackle big vision projects other companies could only dream of, you just might have found your match. With our range of services, including landscape design, development, maintenance and enhancements, there’s no limit to what we can do, and what you can achieve.

Growing Everyday

Like the communities we serve, you are on a constant path of discovery to shape your career and personal development. In addition to best-in-class opportunities and competitive salary, you may be eligible for benefits and perks like:

• Paid time off
• Health and wellness coverage
• 401k savings plan

Start Your Bright New Career Journey

BrightView is an Equal Employment Opportunity and E-Verify Employer.