Sensory Beauty Host | Guest Experience Lead

loccitaneenprovence; Pittsburgh (Allegheny County); On-site; USD 17,000 - 28,000; Full time

Job summary

L’Occitane en Provence at Ross Park is seeking a Full-Time Beauty Host to greet guests, create a serene, sensory shopping experience, and guide customers through our skincare and fragrance products. You will listen to guests, tailor recommendations, and help maintain an inviting store environment that reflects our brand’s calm and generous hospitality.

You will work with the team to ensure exceptional service, adapt to guest needs, and uphold store standards, all while delivering a memorable,

Qualifications

• Strong communication skills and creative problem-solving ability.
• Entrepreneurial attitude with a background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility are recommended
• Basic Technology Skills

Responsibilities

• Be the Host: Greet every guest as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: Anticipate the needs of your guests and strive to exceed their expectations.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Support & assist with all store operations, policies, and procedures, you are encouraged to take the initiative by solving problems and putting the customers’ needs first.
• Foster a Team Culture: Offer direction, mentorship, and encouragement to your colleagues cultivating a team culture that is both positive and inclusive.
• Communicate with Care: Collaborate and be varied with communication styles as well as individual personalities within the team.

Skills

Strong communication skills

Creative problem-solving

Entrepreneurial attitude

Customer-focused mindset

Interest in skincare/fragrance

Adaptability

Job description

L’Occitane en Provence at Ross Park is seeking a Full-Time Beauty Host to greet guests, create a serene, sensory shopping experience, and guide customers through our skincare and fragrance products. You will listen to guests, tailor recommendations, and help maintain an inviting store environment that reflects our brand’s calm and generous hospitality.

You will work with the team to ensure exceptional service, adapt to guest needs, and uphold store standards, all while delivering a memorable,