Sensory Beauty Host & Guest Experience Lead

L'Occitane En Provence; San Diego (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

L'Occitane En Proven​ce at Fashion Valley in San Diego is seeking a full-time Beauty Host to warmly welcome guests and create a sensory skincare and fragrance experience. You will guide customers, propose tailored solutions, and cultivate lasting connections in a tranquil, customer-focused setting.

The role emphasizes guest satisfaction, teamwork, and proactive problem solving, with opportunities to learn about our products while supporting store operations and embracing a collaborative

Qualifications

• Strong communication skills and creative problem-solving ability.
• Entrepreneurial attitude with a background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility are recommended
• Basic technology skills

Responsibilities

• Be the Host: Greet every guest and offer a sensorial experience that fosters connections.
• Prioritize Guest Experience: Anticipate guest needs and strive to exceed expectations.
• Keep an Open Mind: Welcome feedback openly and maintain a growth mindset.
• Let Success Drive You: Support store operations and policies, taking initiative to help customers.
• Foster a Team Culture: Offer direction and encouragement to colleagues for a positive, inclusive team.
• Communicate with Care: Collaborate and adapt communication styles across personalities.

Skills

Strong communication

Sales-driven

Customer-focused

Adaptability

Basic technology skills

Team collaboration

Job description

L'Occitane En Proven​ce at Fashion Valley in San Diego is seeking a full-time Beauty Host to warmly welcome guests and create a sensory skincare and fragrance experience. You will guide customers, propose tailored solutions, and cultivate lasting connections in a tranquil, customer-focused setting.

The role emphasizes guest satisfaction, teamwork, and proactive problem solving, with opportunities to learn about our products while supporting store operations and embracing a collaborative