Senior Workplace Specialist

Snowflake; London (KY); On-site; USD 79,000 - 119,000; Full time

Job summary

Snowflake is seeking a Senior Workplace Specialist to join the Global Workplace team and support the operations of our London office.

In this role you will own day-to-day workplace operations, act as the primary point of contact for employees and leaders, and lead the development and implementation of local workplace processes. You will collaborate with HR, IT, Finance and Security to ensure a high-quality employee experience across the EMEA region.

Qualifications

• Experience in managing facilities in a fast-paced environment.
• Proven ability to coordinate vendors and service providers.
• Strong organizational and communication skills.

Responsibilities

• Own day-to-day Workplace operations for the London office, ensuring a clean, safe, functional and engaging environment.
• Act as the primary Workplace point of contact for the London office, providing proactive support to employees and stakeholders.
• Lead development and implementation of local Workplace processes and procedures.
• Make operational decisions for the London location with sound judgement and escalation as needed.
• Support regional Workplace projects and initiatives to align with the EMEA operating model.
• Position London as a benchmark location and share best practices across EMEA.
• Ensure Health & Safety compliance and coordinate corrective actions.
• Collaborate with HR, IT, Finance, Security to deliver seamless operations.
• Manage vendor contracts, SLAs, cost reviews and issue resolution.
• Lead onsite events and employee experience initiatives.
• Plan seating, sustainability, renovations and moves.
• Utilize Workplace tech and space management dashboards and service desk tools.
• Track KPIs and ensure timely resolution of issues.
• Deliver clear workplace communications and updates on initiatives.

Skills

Facilities management

Analytical skills

Strategic planning

Execution skills

Stakeholder management

Communication skills

Customer-centric

Tools

GSuite

Slack

Workday

ZIP

Envoy

Job description

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

Global Workplace’s mission is to enable every Snowflake to do their best work by facilitating an environment that promotes innovation, encourages collaboration and fosters creativity, with plenty of fun along the way.

5 days per week on-site presence.

The Role

Snowflake is looking for a Senior Workplace Specialist to join the Global Workplace team and support the operations of our London office.

In this role, you will be responsible for a broad range of activities, from vendor coordination to enhancing the service experience for employees, guests, and partners. You will contribute to creating and maintaining a pleasant, aesthetic, and functional work environment, supporting employees in experiencing a high level of organisational effectiveness, communication, safety, and engagement.

Responsibilities:

• Own day-to-day Workplace operations for the London office, ensuring a clean, safe, functional and engaging environment and taking accountability for the overall workplace experience.

• Act as the primary Workplace point of contact for the London office, providing visible, proactive and professional support to employees, leaders and stakeholders.

• Lead the development and implementation of local Workplace processes and procedures, identifying opportunities to improve consistency, efficiency and service delivery.

• Take ownership of operational decisions for the London location, using sound judgement to resolve issues, prioritise competing requirements and escalates appropriately when required.

• Support the Regional Workplace Manager with regional Workplace projects, policies and initiatives, contributing to a consistent operating model across EMEA.

• Position London as a benchmark location for Workplace operations, developing and sharing best practices that can be adopted across other EMEA offices.

• Ensure compliance with Health & Safety standards, proactively identifying risks and coordinating corrective actions.

• Partner with key internal stakeholders (HR, IT, Finance, Security, etc.) to ensure seamless operational delivery and a high-quality employee experience.

• Manage vendor contracts and performance, including cost reviews, service levels and timely resolution of performance issues.

• Lead and support onsite events and employee experience initiatives, bringing creativity and a high level of service to enhance workplace culture.

• Plan and execute operational projects such as seating planning, sustainability programmes, renovations and office moves.

• Utilise Workplace technology and operational systems, ensuring accuracy across space management platforms, dashboards and service desk tools.

• Track and manage workplace issues, priorities and KPIs, ensuring actions are followed through and resolved within expected timescales.

• Streamline Workplace communications, delivering clear and engaging updates on workplace initiatives, changes and operational matters.

• Drive continuous improvement and set a high standard for Workplace operations, identifying opportunities for efficiency and innovation while sharing learnings and best practices with the wider EMEA Workplace team.

Requirements

• 3-5 years facilities positions or similar roles (fast pace environment - big plus)

• Exhibit analytical, strategic planning, and execution skills.

• Strategic approach to planning/problem solving combined with hands-on approach. Proven organizational skills. Strong execution skills meeting short deadlines - a must.

• Proven experience with running a functional, engaging, aesthetic workplace: management of office M&E systems, workplace service providers and housekeeping & catering team

• Undertaking physical inspection of the facilities and premises and prioritizing maintenance as appropriate

• Have an excellent track record of establishing relationships, influencing and negotiating competing priorities among business partners

• Have a proven ability to deliver concise and simple written and verbal communications to cross-functional stakeholders

• Customer centric approach.

• Proficient with GSuite & Slack. Familiarity with Workday, ZIP, Envoy a bonus.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com