Senior Workplace Ambassador

Jones Lang LaSalle Incorporated; Bellevue (WA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental & Vision

Paid parental leave

Paid time off

DailyPay

Job summary

Jones Lang LaSalle Incorporated (JLL) in Bellevue, WA, seeks a Sr. Workplace Ambassador to deliver exceptional client experiences on-site in a hospitality-focused workplace. You will engage with client employees and guests, troubleshoot issues, and drive high-touch service across a select portfolio.

The role requires 57-7 years in hospitality/facility management, outstanding interpersonal skills, and the ability to lead Ambassadors and collaborate with service partners to meet SLA targets.

Qualifications

• Bachelor7s degree or equivalent required.
• 57-7 years minimum relevant experience in hospitality, facility/property management or real estate.
• Exceptional customer service and professional demeanor.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as on-site Experience Services contact for client inquiries and issues.
• Recognize opportunities to improve workplace experience and reduce friction.
• Ensure services meet SLA, brand standards and legal requirements.
• Lead and coach Ambassadors; onboarding, timekeeping and scheduling.
• Develop SOPs and update playbooks; brief leadership on local developments.
• Support data collection and reporting to align with client goals.
• Strike balance between performance, team goals and client expectations.
• Maintain culture card and drive continuous improvement.

Skills

Hospitality

Customer service

Communication

Teamwork

Organizational skills

Time management

Microsoft Office

Education

Bachelor7s degree or equivalent

Job description

## Senior Workplace AmbassadorApplyremote type: On-sitelocations: Bellevue, WAtime type: Full timeposted on: Posted Todayjob requisition id: REQ525366**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.## Job SummaryThe Sr. Workplace Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Sr Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment ## Job Responsibilities * Serve as an onsite Experience Services contact for client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client employees and guests* Recognize opportunities in the workplace experience and creates programming to reduce friction for client’s employees* Ensure Experience/Ambassador Services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations* Equip and inspire team of Ambassadors to consistently deliver high touch customer service by fostering a positive work culture and strong team dynamic* Leadership responsibilities include but are not limited to functions such as on-boarding, timekeeping, delegating, scheduling, coaching, and teambuilding* Empowered to make operational adjustments as necessary, develops and documents standard operating procedures and updates playbook accordingly* Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy* Supports data collection, analysis and reporting to ensure alignment with the clients’ goals and objectives* Achieve and exceeds goals including performance goals, team goals and client’s goals and objectives* Carries culture card as a tangible representation of values, standards, and principles to ensure memorable experiences* Strive to continually improve Experience Service performance## ## Ensuring Exceptional Service* Works collaboratively within the account team in the integrated delivery of Experience Services across all workstreams.* Builds meaningful lasting relationships with client employees and guests for intuitive service delivery, anticipating needs or concerns to exceed client expectations* Visibly engaged and well known in the workplace* Conduct routine walkthroughs and assessments of the workspace and soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client* Receives and responds to all requests or issues within a specific period of time, including a personal follow up to client employees to ensure timely responses to questions / requests* Partners with soft services providers to establish and continually reinforce the expectation of service excellence to create value for the client (food services, mailroom, etc.)* Assistance and flexibility with client events and catering as needed to ensure flawless delivery* Serve as training center concierge for internal/external events* Assists with third party vendor relationships and service partners to provide maximum service delivery* Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies* Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to client’s operations occur* Provide operational excellence through administrative support as well as work order management* Perform additional job duties, as requested## Qualifications* Bachelor’s degree or equivalent* 5-7 years minimum prior relevant experience in hospitality, facility / property management, building operations and/or knowledge of commercial real estate, preferred* Exceptional customer service skills and professionalism with a passion for hospitality* Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service* Excellent verbal and written communication skills with the ability to communicate professionally* Excellent organizational skills and process management* Ability to work independently – strong prioritization and time management skills* Ability to work with diverse teams – lead by example; respectful, cooperative, accountable* Ability to manage multiple priorities and deliver results in a fast-paced environment* Ability to quickly adapt to new devices, technology, and applications* Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook)This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.**Estimated compensation for this position:**65,400.00 – 80,000.00 USD per year*This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.***Location:**On-site –Bellevue, WA**Job Tags:**HiringIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!**Personalized benefits that support personal well-being and growth:**JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:* 401(k) plan with matching company contributions* Comprehensive Medical, Dental & Vision Care* Paid parental leave at 100% of salary* Paid Time Off and Company Holidays* Early access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.**California Residents only**If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.