Senior Workforce Strategy & Operations Leader

Truist; Charlotte (NC); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

401(k) plan

Paid time off

Job summary

Truist is seeking a senior operations professional to partner with senior leaders and shape workforce strategies that align capabilities with demand and business priorities. You will develop workforce insights, forecast needs, and translate data into actionable recommendations.

This role leads cross-functional projects, drives continuous improvement, and coaches junior team members while ensuring regulatory compliance and strong execution across the organization.

Qualifications

• Bachelor’s degree or equivalent education, training, and work-related experience.
• Minimum of 7 years of relevant experience in business operations or related professional roles.
• Strong knowledge of business processes, technology applications, and operational management.
• Proficiency in standard office software (e.g., Microsoft Office).

Responsibilities

• Leads the execution of larger technology projects, coordinating operational activities to ensure efficiency, reliability, and alignment with business objectives.
• Identifies, designs, and implements process and technology improvements to enhance operational workflows within area of responsibility.
• Collaborates with cross-functional teams to align business operations with technology strategies and organizational goals.
• Analyses and reports on performance metrics to drive continuous operational improvements.
• Executes on operational technology strategies and initiatives to support business objectives.
• Integrates innovative solutions to improve business outcomes and operational effectiveness.
• As applicable, drives strategic alignment and operational excellence by guiding key external partnerships and leading cost‑optimization efforts that enhance financial performance and support organizational objectives.
• Ensures compliance with organizational policies, regulatory requirements, and risk management standards.
• Communicates operational status, risks, and improvement plans to senior stakeholders and leadership.
• Provides coaching, guidance, and leadership to junior team members and supports their professional development.

Skills

Business processes

Technology applications

Operational management

MS Office

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

Truist is seeking a senior operations professional to partner with senior leaders and shape workforce strategies that align capabilities with demand and business priorities. You will develop workforce insights, forecast needs, and translate data into actionable recommendations.

This role leads cross-functional projects, drives continuous improvement, and coaches junior team members while ensuring regulatory compliance and strong execution across the organization.