Senior Operations Strategy & Analytics Leader

Truist; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

401k plan

Vacation and sick days

Job summary

Truist, Charlotte, NC, seeks a senior business operations professional to design and advance reporting, dashboards, and performance metrics, turning data into actionable insights for leadership.

You will lead technology projects, collaborate with cross-functional teams, and implement automated reporting and AI‑enabled solutions to improve efficiency, financial outcomes, and strategic decision‑making. Strong executive communication is essential.

Qualifications

• Bachelor’s degree or equivalent education, training, and work‑related experience.
• Minimum of 7 years of relevant experience in business operations or related professional roles.
• Strong knowledge of business processes, technology applications, and operational management.
• Proficiency in standard office software (e.g., Microsoft Office).
• Experience developing executive dashboards and enterprise reporting capabilities.
• Ability to translate large data sets into actionable insights and strategic narratives.

Responsibilities

• Leads the execution of larger technology projects, coordinating operational activities to ensure efficiency, reliability, and alignment with business objectives.
• Identifies, designs, and implements process and technology improvements to enhance operational workflows.
• Collaborates with cross-functional teams to align business operations with technology strategies and organizational goals.
• Analyses and reports on performance metrics to drive continuous operational improvements.
• Executes on operational technology strategies and initiatives to support business objectives.
• Integrates innovative solutions to improve business outcomes and operational effectiveness.
• Guides external partnerships and leads cost‑optimization efforts that improve financial performance.
• Ensures compliance with organizational policies, regulatory requirements, and risk management standards.
• Communicates operational status, risks, and improvement plans to senior stakeholders and leadership.
• Provides coaching and leadership to junior team members and supports their development.

Skills

Business operations

Data analytics

Executive storytelling

Cross-functional collaboration

Leadership

Education

Bachelor’s degree or equivalent education, training, and work-related experience

Tools

Microsoft Office

Job description

Truist, Charlotte, NC, seeks a senior business operations professional to design and advance reporting, dashboards, and performance metrics, turning data into actionable insights for leadership.

You will lead technology projects, collaborate with cross-functional teams, and implement automated reporting and AI‑enabled solutions to improve efficiency, financial outcomes, and strategic decision‑making. Strong executive communication is essential.