Senior Professional Services Management

Discover Financial Services, Inc.; United States; Remote; USD 67,000 - 113,000; Full time

Job summary

An established industry player in digital banking seeks a Senior Professional Service Management Specialist to enhance contingent workforce operations. This role involves managing supplier performance, ensuring compliance, and fostering strong relationships with stakeholders. You will play a crucial part in driving operational excellence and optimizing performance metrics. Join a collaborative team that values your unique contributions and supports your professional growth. This is a fantastic opportunity for someone passionate about making a difference in the financial services sector.

Benefits

Paid Parental Leave

Paid Time Off

401(k) Plan

Medical, Dental, Vision, & Health Savings Account

Short and Long Term Disability Insurance

Recognition Program

Education Assistance

Commuter Benefits

Family Support Programs

Employee Stock Purchase Plan

Qualifications

• 4+ years of related experience with a proven track record.
• 2+ years of global procurement experience.
• Strong communication and data management skills.

Responsibilities

• Manage contingent workforce operations and supplier performance.
• Ensure data accuracy and compliance in VMS tools.
• Develop relationships with stakeholders for effective operations.

Skills

Global procurement experience

Communication skills

Data management

Education

Bachelor's in Business Administration

Master's in Business Administration

Tools

VNDLY

Excel

Job description

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

• The Senior Professional Service Management Specialists is responsible for the operational excellence of the contingent workforce operations. They will drive strong, collaborative, and cross functional relationships with stakeholders and guide business partners relationship to ensure excellent customer service, compliance and effectiveness. Collaborates with business partners to identify, define, scope and implement non-employee staffing solutions for various contingent labor category.

How You'll Do It

• Understand business needs and build the program to support various contingent worker engagements via SOW's or full cycle requisitions. Develops and maintains strong relationships with key team members and stakeholders through regular communication and status updates throughout the length of engagements.
• Ensures data accuracy and integrity within the VMS tool used to track non-employees and secure data quality performance and perform specialized reporting in all change management activities including onboarding compliance, rate and end date changes and offboarding.
• Ensure contingent labor supplier performance optimization and adherence to operational policies, procedures and compliance guidelines. Manage supplier performance relating to responsiveness and operational activities via established SLAs and KPIs.
• Supervise and mitigate supplier risks to drive supplier compliance with compliance trainings completions, offboarding's and issue resolutions.
• Performs regular check-in meetings with suppliers about performance and operational activities pending and expectation of future engagements to ensure they are set up for success.

Qualifications Youll Need
The Basics

• Bachelors Business Administration and Management, Communications, or related.
• 4+ years Related experience with a proven track record measured by increased responsibilities
• 2+ years Global procurement experience with a proven track record measured by increased responsibilities
• In Lieu of Education, 6+ years of global procurement experience with a proven track record measured by increased responsibilities

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.

Bonus Points If You Have

• Masters Business Administration and Management, Arts, or related
• Experience in Excel
• Experience in VNDLY or similar VMS tool

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

#LI-AS1

#REMOTE

Application Deadline:

The application window for this position is anticipated to close on May-05-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

• The Senior Professional Service Management Specialists is responsible for the operational excellence of the contingent workforce operations. They will drive strong, collaborative, and cross functional relationships with stakeholders and guide business partners relationship to ensure excellent customer service, compliance and effectiveness. Collaborates with business partners to identify, define, scope and implement non-employee staffing solutions for various contingent labor category.

How You'll Do It

• Understand business needs and build the program to support various contingent worker engagements via SOW's or full cycle requisitions. Develops and maintains strong relationships with key team members and stakeholders through regular communication and status updates throughout the length of engagements.
• Ensures data accuracy and integrity within the VMS tool used to track non-employees and secure data quality performance and perform specialized reporting in all change management activities including onboarding compliance, rate and end date changes and offboarding.
• Ensure contingent labor supplier performance optimization and adherence to operational policies, procedures and compliance guidelines. Manage supplier performance relating to responsiveness and operational activities via established SLAs and KPIs.
• Supervise and mitigate supplier risks to drive supplier compliance with compliance trainings completions, offboarding's and issue resolutions.
• Performs regular check-in meetings with suppliers about performance and operational activities pending and expectation of future engagements to ensure they are set up for success.

Qualifications Youll Need
The Basics

• Bachelors Business Administration and Management, Communications, or related.
• 4+ years Related experience with a proven track record measured by increased responsibilities
• 2+ years Global procurement experience with a proven track record measured by increased responsibilities
• In Lieu of Education, 6+ years of global procurement experience with a proven track record measured by increased responsibilities

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.

Bonus Points If You Have

• Masters Business Administration and Management, Arts, or related
• Experience in Excel
• Experience in VNDLY or similar VMS tool
• Strong communication skills

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

#LI-AS1

#REMOTE

Application Deadline:

The application window for this position is anticipated to close on May-05-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $67,000.00 to $113,000.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work.To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [e-mail] .Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant’s qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance ).

Positions marked as remote eligible are limited to remote locations within the country in which the position is based.

Applicants must be 18 or older at the time of hire.

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