Senior Workers' Compensation Claims Representative

W. R. Berkley Corporation; Bedford (NH); On-site; USD 65,000 - 85,000; Full time

Job summary

Join a leading regional insurer as a Workers’ Compensation Claims Representative. You will handle complex lost time claims, ensuring compliance and fostering relationships with stakeholders. This role offers competitive salary, professional development opportunities, and a collaborative environment.

Benefits

Competitive salary and benefits

Opportunities for professional development

Collaborative and inclusive work environment

Encouragement to pursue industry certifications

Qualifications

• 5+ years of New Hampshire Workers’ Compensation Lost Time claims experience.
• Valid NH WC Adjuster License required.

Responsibilities

• Investigate, evaluate, and resolve complex lost time claims.
• Negotiate settlements and maintain detailed documentation.

Skills

Negotiation

Analytical

Communication

Education

Bachelor’s degree

Tools

MS Word

Excel

Claims management systems

Job description

Company Details

Acadia Insurance is a regional property casualty insurer with offices throughout the Northeast. As a member of W.R. Berkley Corporation (NYSE: WRB), one of the largest property casualty insurance holding companies in the United States, our financial strength and integrity are key reasons why Independent Agents choose to do business with us. Acadia is rated A+ (Superior) by A.M. Best, with an A+ claim paying ability rating by Standard & Poor’s.

At Acadia, we value our employees, customers, and communities. We foster an inclusive environment that encourages continuous learning and growth, enabling everyone to make a difference.

https://www.acadiainsurance.com/

Responsibilities

About the Role

Are you a seasoned claims professional with a passion for fair outcomes and exceptional service? Acadia Insurance is seeking a Workers’ Compensation Claims Representative to join our team. You will investigate, evaluate, and resolve complex lost time claims, ensuring compliance with company standards and state regulations.

What You’ll Do

• Conduct thorough investigations and evaluate claims to determine compensability.
• Communicate decisions clearly and professionally to all stakeholders.
• Manage litigated files from start to finish, collaborating with defense counsel.
• Negotiate settlements in good faith and ensure timely, accurate reserving.
• Maintain detailed documentation in a paperless system.
• Build strong relationships with agents, vendors, and internal teams.
• Represent Acadia in discussions and contribute to continuous improvement.

Qualifications

What You Bring

• 5+ years of New Hampshire Workers’ Compensation Lost Time claims experience.
• Valid NH WC Adjuster License (Vermont experience and license a plus).
• Strong negotiation, analytical, and communication skills.
• Proficiency in MS Word, Excel, and claims management systems.
• Ability to manage a complex workload independently and effectively.
• Bachelor’s degree or equivalent experience.
• Valid driver’s license required.

Preferred:

• Vermont WC claims experience and license.
• Advanced insurance coursework (AIC, CPCU, etc.).

Additional Company Details

Why Join Acadia? We believe in empowering our employees with the tools and support to thrive. We offer:

• Competitive salary and benefits
• Opportunities for professional development
• A collaborative and inclusive work environment
• Encouragement to pursue industry certifications

Additional Requirements

We do not accept unsolicited resumes from third-party recruiting agencies or firms.

Sponsorship Details

Sponsorship is not offered for this role.