Senior Workers' Compensation Claims Representative

Acadia Insurance (a Berkley Company); Bedford (NH); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading insurance company is seeking a Senior Workers' Compensation Claims Representative in New Hampshire. The role involves investigating claims, managing litigated files, and ensuring compliance with regulations. Ideal candidates have extensive experience in Workers' Compensation claims and strong negotiation skills. Join a collaborative environment that values professional development and offers competitive salary and benefits.

Benefits

Competitive salary

Professional development opportunities

Collaborative environment

Support for industry certifications

Qualifications

• 5+ years of New Hampshire Workers’ Compensation Lost Time claims experience.
• Valid NH WC Adjuster License required.

Responsibilities

• Investigate, evaluate, and resolve complex lost time claims.
• Negotiate settlements and manage litigated files.

Skills

Negotiation

Analytical

Communication

Education

Bachelor's degree

Tools

MS Word

Excel

Claims management systems

Job description

Senior Workers' Compensation Claims Representative

Join to apply for the Senior Workers' Compensation Claims Representative role at Acadia Insurance (a Berkley Company)

Company Overview

Acadia Insurance is a regional property casualty insurer with offices throughout the Northeast. As part of W.R. Berkley Corporation (NYSE: WRB), one of the largest property casualty insurance holding companies in the U.S., we are known for our financial strength and integrity. We are rated A+ (Superior) by A.M. Best and have an A+ claim paying ability rating by Standard & Poor’s.

We value our employees, customers, and communities. Our inclusive environment promotes continuous learning, growth, and development.

Responsibilities

About the Role

We are seeking a seasoned claims professional passionate about fair outcomes and exceptional service. As a Workers’ Compensation Claims Representative, you will investigate, evaluate, and resolve complex lost time claims, ensuring compliance with company standards and state regulations.

What You’ll Do

• Conduct thorough investigations and evaluate claims for compensability.
• Communicate decisions clearly and professionally to all stakeholders.
• Manage litigated files from start to finish, collaborating with defense counsel.
• Negotiate settlements in good faith and ensure timely, accurate reserving.
• Maintain detailed documentation in a paperless system.
• Build strong relationships with agents, vendors, and internal teams.
• Represent Acadia in discussions and contribute to continuous improvement.

Qualifications

What You Bring

• 5+ years of New Hampshire Workers’ Compensation Lost Time claims experience.
• Valid NH WC Adjuster License (Vermont experience and license a plus).
• Strong negotiation, analytical, and communication skills.
• Proficiency in MS Word, Excel, and claims management systems.
• Ability to manage a complex workload independently.
• Bachelor’s degree or equivalent experience.
• Valid driver’s license required.

Preferred Qualifications

• Vermont WC claims experience and license.
• Advanced insurance coursework (AIC, CPCU, etc.).

Additional Company Details

Why Join Acadia? We offer competitive salary and benefits, professional development opportunities, a collaborative environment, and support for industry certifications.

Additional Requirements

We do not accept unsolicited resumes from third-party recruiting agencies or firms.

Sponsorship

Sponsorship is not offered for this role.