Senior Workers' Compensation Claims Representative

BERKLEY TECHNOLOGY SERVICES; Bedford (NH); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a seasoned Workers’ Compensation Claims Representative to join their dynamic team. In this role, you will investigate and resolve complex claims while ensuring compliance with company standards and state regulations. The position offers the opportunity to build strong relationships with stakeholders and contribute to continuous improvement initiatives. With a commitment to employee empowerment and professional development, this company fosters a collaborative and inclusive environment where your expertise will be valued. If you are passionate about fair outcomes and exceptional service, this role is perfect for you.

Benefits

Competitive Salary

Professional Development Opportunities

Collaborative Work Environment

Encouragement for Industry Certifications

Qualifications

• 5+ years of experience in New Hampshire Workers’ Compensation Lost Time claims.
• Valid NH WC Adjuster License required.

Responsibilities

• Investigate and evaluate complex lost time claims for compliance.
• Negotiate settlements and maintain detailed documentation.

Skills

Negotiation Skills

Analytical Skills

Communication Skills

Education

Bachelor's Degree

Tools

MS Word

MS Excel

Claims Management Systems

Job description

Company Details

Acadia Insurance is a regional property casualty insurer with offices throughout the Northeast. As a member of W.R. Berkley Corporation (NYSE: WRB), one of the largest property casualty insurance holding companies in the United States, our financial strength and integrity are two of the main reasons why Independent Agents place business with us. Acadia is rated A+ (Superior) by A.M. Best, with an A+ claim paying ability rating by Standard & Poor’s.At Acadia, we value our employees, our customers and our communities. Employees at Acadia are part of a progressive company where everyone can make a difference. We promote an inclusive environment which encourages continuous learning and the chance to grow and develop.

https://www.acadiainsurance.com/

Responsibilities

About the Role

Are you a seasoned claims professional with a passion for fair outcomes and exceptional service? Acadia Insurance is seeking aWorkers’ Compensation Claims Representativeto join our dynamic team. In this role, you’ll investigate, evaluate, and resolve complex lost time claims while ensuring compliance with company standards and state regulations.

What You’ll Do

• Conduct thorough investigations and evaluate claims to determine compensability.
• Communicate decisions clearly and professionally to all stakeholders.
• Manage litigated files from start to finish, collaborating with defense counsel.
• Negotiate settlements in good faith and ensure timely, accurate reserving.
• Maintain detailed documentation in a paperless system.
• Build strong relationships with agents, vendors, and internal teams.
• Represent Acadia in roundtable discussions and contribute to continuous improvement.

Qualifications

What You Bring

• 5+ yearsof New Hampshire Workers’ Compensation Lost Time claims experience.
• Valid NH WC Adjuster License (Vermont experience and license a plus).
• Strong negotiation, analytical, and communication skills.
• Proficiency in MS Word, Excel, and claims management systems.
• Ability to manage a complex workload independently and effectively.
• Bachelor’s degree or equivalent combination of education and experience.
• Valid driver’s license required.

Preferred:

• Vermont WC claims experience and licence
• Advanced insurance coursework (AIC, CPCU, etc.)

Additional Company DetailsWhy Join Acadia? At Acadia, we believe in empowering our employees with the tools and support they need to thrive. We offer: Competitive salary and benefits Opportunities for professional development A collaborative and inclusive work environment Encouragement to pursue industry certifications Additional RequirementsWe do not accept unsolicited resumes from third party recruiting agencies or firms. Sponsorship DetailsSponsorship not Offered for this Role