Senior Workers' Compensation Claims Manager

Masis Staffing Solutions; Worcester (MA); On-site; USD 80,000 - 120,000; Full time

Job summary

Masis Staffing Solutions, LLC seeks a skilled risk management professional to oversee workers’ compensation claims, budgeting, and client loss ratios across multiple locations. You will guide staff, collaborate with leadership, and ensure regulatory compliance while optimizing costs and reducing financial risk.

The role emphasizes continuous improvement of administrative systems, training, and reporting to senior management.

Qualifications

• Bachelor's Degree or 5 years in Risk Management and claims preferred.
• Thorough knowledge of all fields of insurance laws of the PRIMARY STATE.
• Knowledge of Workers’ Compensation statutes and other Federal and State laws related to personal injury, property damage, vehicle accidents, and other risks.
• 5–10 years of experience with management practices and administrative processes.
• Ability to analyze, classify, and rate risks, exposures, and loss expectancies preferred.
• Ability to plan, assign, and direct the work of subordinate employees engaged in various aspects of claims handling.
• Ability to establish and maintain effective collaborative working relationships with management and coworkers.

Responsibilities

• Work with the Risk Management Team to complete Workers’ Compensation claims, client loss control surveys, and training for clients and staff.
• Oversee, monitor, and investigate all Workers’ Compensation claims reported from multiple locations/states.
• Manage & coordinate the claims process to ensure cost control, appropriate loss payment, staffing, performance measurement & continuous improvement.
• Investigate, evaluate, and negotiate lower complexity claims in compliance with established company technical and customer service Best Practices.
• Review claim files regularly for quality.
• Coach and counsel employees on compliance in a responsive and timely manner.
• Implement effective ways (internal/external) to monitor and evaluate the client’s risk management concerns, issues, satisfaction, and anticipate customer needs.
• Lead meetings in collaboration with the Regional Risk Manager, VP of Risk Management, and other team members to communicate goals and direct reports and reinforce/monitor the Risk Management Strategy.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that will support the organization’s goals and objectives.
• Communicate regularly with ownership, branch staff, territory managers, injured employees, doctors, attorneys, claim adjusters, account managers, brokers, and other insurance personnel.
• Work with insurance carriers on mitigating losses using investigators, nurse managers, and other tools available.

Skills

Leadership

Communication

People management

Data analysis

Attention to detail

Time management

Proactive

Independent

Microsoft Office

Quality programs

Education

Bachelor’s Degree in Risk Management

5 years in Risk Management and claims

Tools

Microsoft Office Suite

Job description

Masis Staffing Solutions, LLC seeks a skilled risk management professional to oversee workers’ compensation claims, budgeting, and client loss ratios across multiple locations. You will guide staff, collaborate with leadership, and ensure regulatory compliance while optimizing costs and reducing financial risk.

The role emphasizes continuous improvement of administrative systems, training, and reporting to senior management.