Senior Remote Workers' Comp Claims Manager

Society Insurance; Wisconsin; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Society Insurance is seeking an experienced Claims Manager-Workers' Compensation to lead a team of claims professionals and ensure high-quality, compliant handling for policyholders and injured workers. The role emphasizes coaching, process improvement, and collaboration with underwriting, risk control, and marketing.

You will mentor staff, supervise complex investigations, and drive performance through data-driven insights while upholding regulatory requirements and company standards.

Qualifications

• Coaching staff with clear feedback and development plans.
• Decisive, data-driven decision making.
• Delegates work effectively to empower teams.
• Drives results with goal setting and feedback.
• Analyzes data to identify trends and inform decisions.
• Improves processes to increase efficiency and quality.
• Communicates clearly to align stakeholders.
• Builds collaborative, high-performing teams.

Responsibilities

• Provide direction, oversight, and mentoring to a claims team.
• Ensure timely quality reviews and feedback to staff.
• Support staff growth and career development.
• Assist in selection and training of claims staff.
• Analyze workflows for compliance and propose revisions.
• Manage claims support processes and productivity standards.
• Oversee damages, coverage, and liability analyses for compliance.
• Develop training programs with subject matter experts.
• Collaborate with Underwriting, Risk Control, Marketing on trends.
• Maintain professional knowledge through continuing education.
• Monitor dashboards, reports, and key metrics to guide goals.
• Identify vendors and conduct audits for cost savings.

Skills

Coaching

Decisive leadership

Delegation

Data-driven decision making

Process improvement

Clear communication

Team building

Mentoring

Education

Bachelor’s degree in business or related field

Job description

Society Insurance is seeking an experienced Claims Manager-Workers' Compensation to lead a team of claims professionals and ensure high-quality, compliant handling for policyholders and injured workers. The role emphasizes coaching, process improvement, and collaboration with underwriting, risk control, and marketing.

You will mentor staff, supervise complex investigations, and drive performance through data-driven insights while upholding regulatory requirements and company standards.