Senior Workers' Compensation Claims Leader

Travelers Canada; Mather (CA); On-site; USD 104,000 - 172,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Pension Plan

Paid Time Off

Wellness Program

Volunteer Program

Job summary

Travelers in California seeks a senior claims leader to guide a Workers’ Compensation team, shaping talent and ensuring high-quality claim outcomes across this key business segment.

You will recruit, develop and mentor staff, drive training and succession planning, and partner with Home Office stakeholders to align vision, strategies and objectives, while managing costs and safeguarding service standards.

Qualifications

• Bachelor's degree.
• Claim management experience.
• 3 years claim work experience in at least one line of business.
• Acquisition and maintenance of Insurance License(s) may be required; licenses must be obtained within three months of starting the job.

Responsibilities

• Attract, Retain and Develop World Class Talent: Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy.
• Effective orientation and on-boarding.
• Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
• Work with management to develop and implement effective training, performance development and succession planning.
• Effective retention planning; proactively manage and respond to turnover.
• Effectively utilize reward system to distinguish top performers and significant achievements.
• Provide Compelling Claim Services: Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
• Develop and execute a strategic file management plan that achieves optimal file resolution and business results.
• Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.
• Review new notices, ensuring claims are assigned to staff with appropriate skill sets.
• Conduct quality file reviews per office/ best practices guidelines.
• Establish/follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.
• Implement strategies and initiatives to improve file quality, customer service and manage costs.
• Drive the Information Advantage: Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
• Achieve Optimal Solutions: Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
• Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense.
• Partner for Mutual Success: Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
• Participate in business meetings and agency visits as required.

Skills

Claim management experience

Education

Bachelor's degree

High School Diploma or GED

Job description

Travelers in California seeks a senior claims leader to guide a Workers’ Compensation team, shaping talent and ensuring high-quality claim outcomes across this key business segment.

You will recruit, develop and mentor staff, drive training and succession planning, and partner with Home Office stakeholders to align vision, strategies and objectives, while managing costs and safeguarding service standards.