Senior Workers’ Comp Claims Specialist (Remote/Hybrid)

The Hartford; Las Vegas (NV); Hybrid; USD 62,400 - 93,600; Full time

Job summary

The Hartford is seeking a Sr Representative Claims to join our team, focusing on accurate and timely workers’ compensation investigations, file disposition and regulatory adherence. This role supports a culture of collaboration and continuous improvement, with hybrid or remote work possible and a path toward licensing success.

Ideal candidates will have 2+ years of workers' compensation experience, excellent communication, and proficiency with MS Office.

Qualifications

• Minimum 2+ years of experience in workers' compensation claim handling.
• Certification exams and adjusting licenses as required by state.
• Outstanding interpersonal skills.
• Strong focus delivering outstanding customer service.
• Demonstrated strong written and verbal communication skills.
• Demonstrated consistent high level of performance and achievement over career span.
• Ability to meet productivity targets in a fast-paced, team-oriented environment.
• Excellent time management skills with the ability to manage competing priorities.
• Ability to adapt and flourish using industry-changing workflows.
• Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint).
• HS Diploma required, bachelor’s degree is preferred.

Responsibilities

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy.
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims.
• Leverage a network of professional resources that may include doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants.
• Provide exceptional customer service by establishing and maintaining productive business relationships with customers.
• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions.
• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures.
• Leverage contemporary technology to achieve accurate and efficient claim outcomes.
• Consistently demonstrate professional diplomacy during all interactions with customers.
• Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement.
• Embrace a culture of continuous improvement.

Skills

Workers' compensation claims handling

Customer service

Interpersonal skills

Written and verbal communication

Time management

MS Office

Education

HS Diploma

Bachelor’s degree preferred

Tools

MS Office Suite

Job description

The Hartford is seeking a Sr Representative Claims to join our team, focusing on accurate and timely workers’ compensation investigations, file disposition and regulatory adherence. This role supports a culture of collaboration and continuous improvement, with hybrid or remote work possible and a path toward licensing success.

Ideal candidates will have 2+ years of workers' compensation experience, excellent communication, and proficiency with MS Office.