Workers' Compensation Senior Claim Representative

The Hartford; Hartford (CT); Hybrid; USD 62,400 - 93,600; Full time

Job summary

The Hartford in Hartford, CT, seeks a Sr Representative Claims to manage workers’ compensation claims, ensuring timely investigations, accurate financials, and adherence to regulations. The role supports claim resolution through collaborative resources, emphasizes customer service, and requires licensing as needed.

Hybrid or remote work is possible; office days may be required near one of the listed locations. Start date October 5, 2026, with standard Monday–Friday hours and core business times.

Qualifications

• Minimum of 2+ years of experience in workers' compensation claim handling.
• State-required certification exams and adjusting licenses as needed.
• Strong written and verbal communication abilities.
• Excellent interpersonal and customer service skills.
• Ability to meet productivity targets in a fast-paced team setting.

Responsibilities

• Effectively manage workers’ compensation claims with timely investigations and financial accuracy.
• Provide benefit oversight, file disposition, and adherence to statutory guidelines.
• Leverage professional resources to support claim resolution and recovery.
• Deliver exceptional customer service and maintain productive relationships with customers.
• Analyze data to inform critical claim decisions and calculate benefit rates.

Skills

Interpersonal skills

Customer service

Written communication

Verbal communication

Time management

Productivity focus

Adaptability

Education

HS Diploma

Bachelor's degree preferred

Tools

MS Office

Job description

Sr Representative Claims - CH08BE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Work Arrangement

This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Hartford, CT, Lake Mary, FL, San Antonio, TX, Las Vegas, NV, Naperville, IL or Scottsdale, AZ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.

Start Date: October 5, 2026
Hours: Monday - Friday, core business hours

Responsibilities

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
• Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
• Provide exceptional customer service by establishing and maintaining productive business relationships with customers
• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
• Leverage contemporary technology to achieve accurate and efficient claim outcomes
• Consistently demonstrate professional diplomacy during all interactions with customers
• Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement
• Embrace a culture of continuous improvement

Qualifications

• Minimum of 2+ years of experience in workers' compensation claim handling required
• Certification exams and adjusting licenses as required by state
• Outstanding interpersonal skills
• Strong focus delivering outstanding customer service
• Demonstrated strong written and verbal communication skills
• Demonstrated consistent high level of performance and achievement over career span
• Ability to meet productivity targets in a fast-paced, team-oriented environment
• Excellent time management skills with the ability to manage competing priorities
• Ability to adapt and flourish using industry-changing workflows
• Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)
• HS Diploma required, bachelor’s degree is preferred

Additional Details

• As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam within 1 year from your date of hire.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

The annualized base pay range for this role is: $62,400 - $93,600

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age