Workers' Compensation Senior Claim Representative

The Hartford; United States; Hybrid; USD 62,400 - 93,600; Full time

Job summary

The Hartford is seeking a Senior Claim Representative to manage workers’ compensation claims, ensuring adherence to company standards and statutory guidelines. This role involves providing exceptional customer service and managing relationships with various stakeholders to facilitate smooth claim processes. Required qualifications include a minimum of 2 years in claims handling, a high school diploma, and Claim Administrator certification. The position offers a hybrid or remote work schedule, with a competitive salary range between $62,400 – $93,600.

Qualifications

• 2+ years experience in workers' compensation claim handling required.
• Claim Administrator certification required.
• Outstanding interpersonal and communication skills essential.

Responsibilities

• Manage workers' compensation claims with accuracy and speed.
• Provide oversight and adhere to statutory guidelines.
• Build productive business relationships with customers.

Skills

Customer service

Critical thinking

Interpersonal skills

Time management

MS Office proficiency

Education

High School Diploma

Bachelor's degree

Job description

The Workers’ Compensation Senior Claim Representative is accountable for planning, recommending, and executing the investigation of workers’ compensation claims. Our dynamic team of claim professionals provides superb customer service in the valuation, disposition, and settlement of workers’ compensation claims while consistently adhering to corporate claim settlement policies. Representatives work within established procedures and adhere to statutory, regulatory, and ethical requirements.

Work Arrangement

This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Hartford, CT; Lake Mary, FL; San Antonio, TX; Naperville, IL; or Scottsdale, AZ) will be expected to work in an office three days a week (Tuesday through Thursday). Candidates who do not live near an office will work remotely, with the expectation of coming into an office as business needs arise.

Start Date: June 1, 2026

Hours: Monday – Friday, core business hours

Responsibilities

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
• Leverage a network of professional resources that may include doctors, nurses, attorneys and regulators to facilitate our mission of restoring the lives of our claimants
• Provide exceptional customer service by establishing and maintaining productive business relationships with customers
• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
• Leverage contemporary technology to achieve accurate and efficient claim outcomesConsistently demonstrate professional diplomacy during all interactions with customers
• Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement
• Embrace a culture of continuous improvement

Qualifications

Claim Administrator certification with the Washington State Department of Labor & Industry required.

• Minimum of 2+ years of experience in workers’ compensation claim handling required
• Certification exams and adjusting licenses as required by state
• Outstanding interpersonal skills
• Strong focus delivering outstanding customer service
• Demonstrated strong written and verbal communication skills
• Demonstrated consistent high level of performance and achievement over career span
• Ability to meet productivity targets in a fast‑paced, team‑oriented environment
• Excellent time management skills with the ability to manage competing priorities
• Ability to adapt and flourish using industry‑changing workflows
• Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)
• Demonstrated desire to promote a culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another
• HS Diploma required; bachelor’s degree is preferred

Additional Details

• As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam within one year from your date of hire.

Compensation

The listed annualized base pay range is based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including performance, proficiency and demonstration of competencies required for the role. Other rewards may include short‑term or annual bonuses, long‑term incentives, and on‑the‑spot recognition.

Annualized base pay range: $62,400 – $93,600

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age