Senior Workday/UKG Application Analyst

Jobtailor; Jacksonville (FL); Hybrid; USD 86,000 - 110,000; Full time

Job summary

Jobtailor is seeking a HRIS Analyst to support Workday and UKG in a hybrid Jacksonville setting. You will coordinate HR, payroll, and IS teams, manage upgrades, and drive process improvements across enterprise systems.

Requirements include 2+ years in HR systems support, Workday/UKG experience, and certifications within six months. Strong documentation and testing skills are essential.

Qualifications

• 1–2 years of project management experience required.
• Minimum of 2 years of experience supporting Workday, UKG, or other HCM applications required.
• Experience configuring, implementing, optimizing, and supporting Workday and/or UKG applications preferred.
• Strong understanding of HR, Payroll, Timekeeping, Benefits, and Talent Acquisition processes preferred.
• Hybrid background in HR, payroll, IS, or enterprise apps strongly preferred.

Responsibilities

• Serve as a strategic liaison between HR, Payroll, IS, and business operations.
• Resolve complex break-fix issues and perform routine application maintenance.
• Monitor integrations and system performance and troubleshoot Workday/UKG configurations.
• Support upgrades and releases, validate business processes, and test new functionality.
• Mentor junior analysts and promote operational best practices.

Skills

Workday Application Support

UKG Application Support

Project Management Experience

Microsoft Visio Proficiency

HCM Knowledge

Education

High School Diploma

Workday Certification

UKG Certification

Tools

Workday

UKG

Microsoft Visio

Job description

• Serve as a strategic liaison between Human Resources, Payroll, Information Systems, and business operations
• Resolve complex break-fix issues and perform routine application maintenance
• Monitor integrations and system performance and troubleshoot configuration, security, and workflow challenges within Workday and UKG
• Support application upgrades and releases, validate business processes, and test new functionality
• Partner with HR, Payroll, Benefits, Talent Acquisition, Finance, Information Systems, and operational leaders to identify process improvements
• Lead complex application initiatives and coordinate projects across multiple applications
• Develop, implement, configure, optimize, maintain, and support enterprise-wide Workday and UKG applications, integrations, workflows, reporting solutions, and configuration enhancements
• Analyze and translate business requirements into efficient, scalable application solutions
• Perform quality assurance and integrated testing of enhancement requests, upgrades, releases, and new functionality
• Collaborate with business leaders, technical teams, vendors, and project managers on automation and workflow optimization
• Develop technical documentation, workflow diagrams, testing plans, and implementation documentation
• Mentor junior analysts and promote operational best practices
• Provide 24/7 support for assigned applications as part of an on-call rotation when required

Requirements

• 1–2 years of project management experience required
• Minimum of 2 years of experience supporting Workday, UKG, or other Human Capital Management (HCM) applications required
• Experience configuring, implementing, optimizing, and supporting Workday and/or UKG applications preferred
• Strong understanding of Human Resources, Payroll, Timekeeping, Benefits, Talent Acquisition, Compensation, Workforce Management, and employee lifecycle business processes preferred
• Experience supporting application integrations, system interfaces, reporting, security, and data validation preferred
• Ability to analyze and translate operational and business workflows into effective enterprise application solutions preferred
• Strong experience using Microsoft Visio for workflow documentation, process mapping, and implementation planning preferred
• Experience collaborating with operational leaders and end users to identify and implement workflow improvements preferred
• Hybrid background in Human Resources, Payroll, Information Systems, or enterprise business applications strongly preferred
• High School Diploma required
• Workday and/or UKG Certification required within six months of hire if not already certified
• Current Workday or UKG certifications in HCM, Payroll, Benefits, Time Tracking, Absence, Recruiting, Talent, Compensation, Integrations, or related modules preferred

Core Competencies

Demonstrates expertise in supporting and optimizing Workday and UKG applications, with a strong focus on Human Resources and Payroll processes. Capable of leading application initiatives, collaborating with cross-functional teams, and providing technical documentation and support.

Highest-signal resume keywords

• Workday Application Support
• UKG Application Support
• Project Management Experience
• Microsoft Visio Proficiency
• Human Capital Management (HCM) Knowledge

ATS Optimization Keywords

Hard Skills

• Application Configuration
• Application Maintenance
• System Performance Monitoring
• Data Validation
• Workflow Optimization
• Quality Assurance
• Testing Plans Development
• Integration Support
• Reporting Solutions
• Process Mapping

Soft Skills

• Collaboration
• Mentoring
• Problem-Solving
• Communication
• Process Improvement

Certifications & Qualifications

• Workday Certification
• UKG Certification

Industry Keywords

• Human Resources
• Payroll
• Benefits
• Talent Acquisition
• Workforce Management
• Employee Lifecycle
• Timekeeping
• Compensation
• Operational Best Practices
• Application Integrations

Tools & Technologies

• Workday
• UKG
• Microsoft Visio