Senior Wireless Retail Store Manager - Lead, Coach, Grow

RedLion Mobile; New York (NY); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Uncapped commission

Health, dental, and vision insurance

401(k) retirement plan

Paid training and onboarding

Paid vacation, sick time, and personal

Promotions and advancement

Winners Circle program

Job summary

RedLion Mobile is seeking an experienced Retail Store Manager to lead a high-volume store in Hunts Point, NY. The role requires hands-on leadership, sales coaching, and strong customer experience focus to drive growth and team performance.

You’ll oversee operations, merchandise, and promotions, mentor a sales team, and partner with marketing for local events while ensuring top service levels and compliance with company standards.

Qualifications

• 3–5 years of retail management experience, preferably in wireless, broadband, or consumer electronics.
• Proven success driving sales and leading high-performing teams.
• Strong leadership, communication, coaching, analytical, and problem-solving skills.
• Proficient in Microsoft Office; Spanish bilingual a plus.

Responsibilities

• Oversee daily store operations, merchandising, inventory, financial oversight, cash handling, audits and policy compliance.
• Upsell and cross-sell products to maximize sales opportunities.
• Analyze performance data, identify trends and gaps, and act on growth opportunities.
• Recruit, hire, train, and develop a high-performing sales team.
• Partner with marketing on local events, promotions, and seasonal campaigns.
• Maintain high customer satisfaction and NPS while resolving escalated concerns quickly.

Skills

Retail leadership

Sales leadership

Coaching

Analytical thinking

Communication

Problem solving

Microsoft Office

Team building

Bilingual (Spanish)

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Tools

Microsoft Office

Job description

RedLion Mobile is seeking an experienced Retail Store Manager to lead a high-volume store in Hunts Point, NY. The role requires hands-on leadership, sales coaching, and strong customer experience focus to drive growth and team performance.

You’ll oversee operations, merchandise, and promotions, mentor a sales team, and partner with marketing for local events while ensuring top service levels and compliance with company standards.