Retail Team Lead – Wireless Sales & Customer Experience

RedLion Mobility; Town of Riverhead (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision, 401(k)

Paid training and onboarding

Internal promotions & advancement

Employee-exclusive growth & rewards

Job summary

RedLion Mobility is seeking an experienced Retail Store Manager to lead daily store operations in the Riverhead area. You will oversee merchandising, inventory control, and product launches while collaborating on promotions and customer engagement to meet revenue goals.

You will guide a team to achieve sales targets through strategic selling, onboarding of new hires, and maintaining high customer satisfaction.

Qualifications

• 1-3 years of retail management experience, preferably in wireless, broadband, or consumer electronics.
• Proficiency in Microsoft Office; familiarity with wireless/telecom industry terminology preferred.
• Flexible schedule availability, including evenings, weekends, and holidays.
• Willingness to travel to nearby store locations within a 35-mile radius; bilingual strongly preferred (Spanish or French).

Responsibilities

• Assist StoreManager in all aspects of daily store operations, including merchandising, inventory control, and product launches.
• Collaborate with StoreManager for product positioning, promotions, and customer engagement to meet revenue goals.
• Ensure compliance with company policies, including cash handling, inventory management, and operational audits.
• Lead team to consistently achieve and surpass sales goals through strategic selling, upselling, and cross-selling of all Optimum product lines.
• Assist with onboarding and training of new hires.
• Foster a collaborative, performance-driven culture with accountability and recognition.
• Maintain high customer satisfaction standards, including Net Promoter Score (NPS) goals.
• Present, promote and sell products/services using effective knowledge to existing and prospective customers.

Skills

Retail management

Sales leadership

Customer service

Bilingual (Spanish or French)

Team leadership

Education

High school diploma or GED

Associate degree

Bachelor’s degree

Tools

Microsoft Office

Job description

RedLion Mobility is seeking an experienced Retail Store Manager to lead daily store operations in the Riverhead area. You will oversee merchandising, inventory control, and product launches while collaborating on promotions and customer engagement to meet revenue goals.

You will guide a team to achieve sales targets through strategic selling, onboarding of new hires, and maintaining high customer satisfaction.