Senior WFM Leader – Data-Driven Staffing (Remote)

Certexamdb; United States; On-site; USD 95,000 - 130,000; Full time

Job summary

Certexamdb is seeking a Senior Manager of Workforce Management for Airbnb’s Community Support team. This remote-eligible role focuses on optimizing staffing, monitoring performance, and ensuring superior customer service.

The ideal candidate has 10+ years in workforce management, proven leadership, and strong analytical skills. You will oversee scheduling, coordinate with various teams, and drive continuous improvement initiatives.

The position supports diversity and inclusion in hiring practices, encouraging all qualified individuals to apply.

Qualifications

• 10+ years of experience in workforce management or operations management.
• Proven leadership of a WFM team with expertise in scheduling and optimization.
• Strong analytical skills and capability to make data-driven decisions.

Responsibilities

• Oversee workforce scheduling and capacity planning.
• Coordinate with operations for real-time demand adjustments.
• Analyze performance data to identify inefficiencies.

Skills

Workforce management

Data-driven decision making

Leadership

Analytical skills

Project management

Tools

WFM software (Aspect, NICE, Verint)

Job description

Certexamdb is seeking a Senior Manager of Workforce Management for Airbnb’s Community Support team. This remote-eligible role focuses on optimizing staffing, monitoring performance, and ensuring superior customer service.

The ideal candidate has 10+ years in workforce management, proven leadership, and strong analytical skills. You will oversee scheduling, coordinate with various teams, and drive continuous improvement initiatives.

The position supports diversity and inclusion in hiring practices, encouraging all qualified individuals to apply.