Senior WebEx Consultant - Systems Integrator

Hamilton Barnes Associates Limited; Denver (CO); Remote; USD 120,000 - 140,000; Full time

Benefits offered by this job

Modern agile working environment

15 PTO days per year

Continuous learning and support for certifications

Health insurance

401k plan

Opportunities for domestic and international events

Job summary

A leading innovation firm in Denver is looking for a skilled technical lead to manage Webex solutions deployment. The role involves project management, troubleshooting complex issues, and guiding a US team to ensure customer satisfaction. Required qualifications include CCNP Collaboration certification and proficiency in Webex products. The company offers a modern work environment, competitive salary, and benefits including health insurance and PTO. This position allows for remote work with occasional travel.

Qualifications

• Experience managing project handoffs and delivering customer solutions.
• Ability to troubleshoot complex technical issues.
• Knowledge of Cisco communication infrastructure.

Responsibilities

• Manage handoff of projects from sales to delivery.
• Lead design and ensure customer needs are met.
• Act as technical lead for the US team.
• Provide expert guidance across Webex solutions.
• Troubleshoot complex technical issues.
• Deploy and troubleshoot Cisco communication tools.

Skills

CCNP Collaboration certification

Webex CC Expert/Advanced Certification

Webex Calling Professional Certification

Proficiency across the Webex suite of products

Cisco CUCM Dial Plan and Dial Peer experience

On-prem to Cloud migration experience

Microsoft SQL

Active Directory

Azure AD experience

Microsoft Power BI experience

JavaScript

HTML

Exceptional communication skills

Organizational skills

Time management skills

Multilingual proficiency (French or Spanish preferred)

Job description

Are you ready to join a team that leads innovation in customer experience technology and global contact centre solutions?

Join a highly respected expert in contact centre and collaboration solutions with over 40 years of history, recognised internationally for transforming customer service systems with advanced omnichannel platforms, conversational AI, CRM integrations, and custom automation that help organisations meet rising expectations and boost satisfaction; with more than 400 customers served across 60 countries, long‑standing partnerships with industry leaders like Cisco, Salesforce, and Cognigy, and multiple partner awards including Collaboration and Global Accounts Partner of the Year, supported by hundreds of successful implementations that consistently drive measurable impact.

Apply now to be part of a team that shapes the future of customer engagement technology!

Responsibilities

• Manage the handoff of projects from sales to delivery for customers adopting Webex solutions
• Lead the design and ensure all customer needs have been documented and will be met in the forthcoming solution deployment
• Act as the technical lead for the US team, supporting them in achieving and retaining customer satisfaction
• Provide expert guidance across Webex Calling, Webex Contact Center, Webex Connect, Webex App/Devices, and related infrastructure
• Troubleshoot complex technical issues using tools such as SIP Logs, Webex Tracer, and Wireshark
• Deploy and troubleshoot Cisco UCCE and/or UCCX, Cisco CUCM, IM&P, CUC, Voice Gateways, ATAs, and CUBEs

Required skills/experience

• CCNP Collaboration certification
• Webex CC Expert/Advanced Certification
• Webex Calling Professional Certification
• Proficiency across the Webex suite of products, including Control Hub, Messaging, Calling, Hybrid Calendar, Directory Connector, Webex Devices, and Webex APIs
• Cisco CUCM Dial Plan and Dial Peer experience
• On-prem to Cloud migration experience
• Microsoft SQL, Active Directory, and Azure AD experience
• Microsoft Power BI experience
• Solid understanding of infrastructure technologies
• JavaScript, Pebble, HTML, and SSML experience
• Exceptional communication, organizational, and time management skills
• Multilingual proficiency, preferably in French or Spanish

Benefits

• A modern, agile, and international working environment at the forefront of the digital revolution
• 15 PTO days per year and 2 days of VTO per year for causes close to your heart
• Continuous learning and support for certifications and technical training in Cisco Collaboration, Cloud technologies, and Salesforce
• Excellent social benefits, including health insurance and a 401k plan
• Opportunities to participate in domestic and international employee events
• Remote work with occasional travel (<15%)

Salary

• $120K – $140K per year