WebEx Engineer

Hamilton Barnes Associates Limited; Denver (CO); Remote; USD 115,000 - 135,000; Full time

Benefits offered by this job

15 PTO days per year

2 days of VTO for volunteer work

Career development opportunities

Technical training support

401(k) matching

Medical, dental, and vision insurance

Employee events

Job summary

A global collaboration solutions provider is seeking a Cisco Collaboration Engineer to oversee the design and implementation of Cisco technologies. This role involves ensuring customer needs are met, leading project migrations, and supporting the US technical team. With a competitive salary range of $115,000 to $135,000, this position offers a remote work setup with occasional travel, 15 PTO days per year, and comprehensive benefits including medical insurance and 401(k) matching.

Qualifications

• Experience in deploying and troubleshooting Cisco collaboration solutions.
• Ability to engage with clients to convert needs into technical solutions.
• Staying updated with the latest Cisco collaboration technologies.

Responsibilities

• Design Cisco collaboration solutions based on client requirements.
• Lead implementation and ensure integration with existing infrastructure.
• Monitor and maintain collaboration systems for optimal performance.

Skills

Exceptional communication skills

Proficient in troubleshooting tools

Strong organizational skills

Tools

SIP Logs

Webex Tracer

Wireshark

Job description

Are you looking for a new professional challenge? Then this job could be just right for you! We are internationally positioned with offices in Switzerland, Germany, and the USA. Our employees from a variety of countries and cultures have been the main drivers in the success story for 40 years.

In this role, you will oversee the migration of projects from the sales team to the delivery team for customers moving to Cisco Webex solutions. You will take the lead on design and ensure all customer needs have been documented and will be met in the forthcoming solution deployment. You will be the technical lead for the US team, supporting them to achieve and retain customer satisfaction.

As a Cisco Collaboration Engineer, you will play a key role in designing, implementing, and maintaining Cisco collaboration solutions for clients. You’ll work closely with stakeholders to understand business needs and guide them on how to best leverage Cisco technologies to improve communication, productivity, and collaboration.

If you are interested, get in touch and apply today!

Key responsibilities include:

• Design & Architecture: Develop Cisco collaboration solution designs aligned with client requirements and industry best practices.
• Implementation & Deployment:
  • Lead the implementation and rollout of Cisco collaboration solutions.
  • Ensure seamless integration with existing IT infrastructure.
  • Configure, install, and troubleshoot Cisco collaboration applications and hardware components.
• Client Engagement: Work directly with clients to understand needs, translate requirements into technical solutions, and provide expert recommendations.
• Maintenance & Support: Monitor, maintain, and optimise collaboration systems to ensure reliability, performance, and security.
• Technical Expertise: Stay updated with the latest Cisco collaboration technologies and best practices to deliver high-quality solutions.

Skills and Experience Required:

• Exceptional communication skills and ability to influence others.
• Proficient in troubleshooting tools, including SIP Logs, Webex Tracer, and Wireshark.
• Strong organizational and time management skills.
• Experience in deploying and troubleshooting:
  • UCCE and/or UCCX
  • CUCM, IM&P, CUC
  • Voice Gateways, ATAs, and CUBEs
  • Webex Calling (Auto Attendant, Forward, Pickup groups, Voicemail, etc.)
  • Webex Contact Center (Entry Points, EP Mappings, Business Hours, Flow Editor, etc.)
  • Webex Connect (Custom Node Queries, Webhooks, SMS, etc.)
  • Webex App/Devices

Salary and Benefits:

• $115,000 - $135,000
• An exciting role in a dynamic, cross-border team with colleagues in Switzerland, Germany, and the US.
• 15 PTO days per year.
• 2 days of VTO per year for causes close to your heart.
• Plenty of opportunities for career development.
• Technical training and certification support.
• 401(k) matching.
• Medical, dental, and vision insurance.
• Employee events at home and abroad.
• Bonus based on the gross margin.

Location:

• 100% Remote - travel twice a year.