Senior Web Platform & Client Strategy Lead

Monks; Portland (OR); On-site; USD 96,000 - 110,000; Full time

Job summary

Monks is seeking an Account Director to lead strategic client partnerships for a major tech client. You will drive day-to-day relationships, oversee cross-functional teams, and shape UX strategy and platform overhauls to meet client goals.

You will manage multi-phase projects, develop pricing models for ongoing work, and ensure financial governance across workstreams while driving opportunities for organic growth.

Qualifications

• 7+ years of experience in a fast-paced client-side or agency environment leading marketing programs and strategic initiatives.
• Experience leading complex, large-scale website redesigns or platform overhaul projects with tools like Rainfocus, Swoogo, or similar platforms.
• Proven ability to manage multiple high-level client stakeholders across teams to drive unified strategic decisions.
• Proven ability to manage SOWs, pricing models for multi-phase projects, and provide rigorous financial oversight.

Responsibilities

• Account & Project Leadership: Lead day-to-day client relationships and act as central strategic, client-facing lead for key initiatives.
• Operational Excellence & Delivery: Drive program scope, timelines, and cross-functional alignment for seamless delivery.
• UX Strategy, Project Leadership & Delivery: Lead UX strategy for web platform transition and oversee milestones.
• Scope, Financial Governance & Alignment: Build pricing models and SOWs; ensure alignment with budgets and parallel workstreams.
• Strategic Storytelling & Creative Quality: Synthesize inputs into cohesive narratives and ensure high-quality outputs.
• Support Organic Growth: Identify and nurture opportunities to expand projects within the client organization.

Skills

Account leadership

Strategic thinking

Client stakeholder management

Communication skills

Tools

Rainfocus

Swoogo

Job description

Monks is seeking an Account Director to lead strategic client partnerships for a major tech client. You will drive day-to-day relationships, oversee cross-functional teams, and shape UX strategy and platform overhauls to meet client goals.

You will manage multi-phase projects, develop pricing models for ongoing work, and ensure financial governance across workstreams while driving opportunities for organic growth.