Senior Web Experience Leader: Content & Optimization

ServiceNow; California (MO); Hybrid; USD 155,400 - 272,000; Full time

Benefits offered by this job

Flexible spending accounts

401(k) with company match

Health plans

Flexible time away plan

Job summary

ServiceNow is looking for an experienced Senior Manager to lead the Web Experience team focusing on content strategy and optimization for ServiceNow.com. The ideal candidate should have over 10 years of expertise in digital marketing, guiding teams to deliver impactful web experiences.

This position involves mentoring a dynamic team, defining best practices for web content, and collaborating with cross-functional leaders to optimize the online customer journey. Come join us in making the world work better!

Qualifications

• 10+ years of experience in digital marketing or web experience management.
• Proven ability in defining and executing web content strategies.
• Strong understanding of content strategy and customer journey mapping.

Responsibilities

• Define the overall content strategy and web page experience approach.
• Establish best practices for web content planning and optimization.
• Lead and mentor a team of Web Experience Managers.
• Oversee the planning and delivery of web page initiatives.
• Build strong relationships with senior leaders across various functions.

Skills

Digital marketing

Web content strategy

Conversion optimization

Customer journey design

Stakeholder management

Education

10+ years in digital marketing/web experience

Tools

Adobe Experience Manager

Adobe Analytics

Job description

ServiceNow is looking for an experienced Senior Manager to lead the Web Experience team focusing on content strategy and optimization for ServiceNow.com. The ideal candidate should have over 10 years of expertise in digital marketing, guiding teams to deliver impactful web experiences.

This position involves mentoring a dynamic team, defining best practices for web content, and collaborating with cross-functional leaders to optimize the online customer journey. Come join us in making the world work better!