Senior Warranty Representative

Samsung Electronics America; Plano (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Tuition Assistance

Job summary

Samsung Electronics America, Inc. (SEA) is seeking a Senior Warranty Representative to join our Warranty Ops team in Plano, TX.

This role reports to the Director of Warranty Ops and focuses on managing warranty terms, policies, and cost trends while delivering insights to leadership. Responsibilities include weekly warranty closings, policy alignment with global standards, interfacing with HQ and care teams, auditing outsourced partners, preparing training and reporting materials, and building

Qualifications

• 2+ years in data analytics or accounting background is a plus.
• Bachelor’s Degree required.
• Ability to work independently in a fast-paced, multicultural team.
• Advanced MS Excel skills; BI tools like Tableau are a plus.
• Advanced MS Office skills (PowerPoint, Word).
• SAP experience preferred.
• Strong communication skills; bilingual English/Korean is a plus.

Responsibilities

• Perform warranty closings weekly and ensure payments to service partners.
• Oversee warranty terms and policies, align with global HQ policies.
• Liaise between headquarters and Care teams for operational needs.
• Audit outsourced teams to ensure policy adherence and drive improvements.
• Create training and reporting materials in MS Office for leadership.
• Develop daily/weekly/monthly analytics and ad-hoc reports.
• Monitor KPI dashboards on Tableau and related data sources.

Skills

Data analytics

MS Excel

MS Office (PowerPoint, Word)

Communication skills

Independent work

Bi-lingual (English/Korean)

Education

Bachelor's Degree

Tools

Tableau

SAP

Job description

Position Summary

This role is not eligible for immigration sponsorship

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role And Responsibilities

The Senior Warranty Representative reports to the Director of Warranty Ops and will be responsible for managing our warranty terms and policies; also performing in-depth data analysis on various trends like warranty cost, quality, product life cycle and share analysis insight with our leadership team.

Position Objective

• Perform warranty closings (weekly) and ensuring payment goes out to our Service Partners
• Manage all the warranty terms & policies; detect and resolve misalignments with headquarters global policies (GPPM) and within other Care teams
• Liaison between headquarters and other Care teams to support operation needs and changes
• Audit third party outsourced team to ensure policy adherence & develop process improvements and system updates based on audit findings
• Create content/materials in MS Office applications such as Word, Excel, and Power Point to be used as training material and also reporting to leadership
• Develop analysis reports daily, weekly, monthly and any ad-hoc report requests
• In-depth data analysis on warranty data, quality and cost trends (some reports sent to leadership directly)
• Monitor KPI”s and oversee & manage warranty dashboard on Tableau

Skills And Qualifications

Minimum Qualifications

• 2+ year work experience (data analytics, accounting background a plus)
• Bachelor’s Degree required
• Candidate must be able to work independently in a fast-paced, multi-cultural team environment to achieve team goals and complete assignments within established deadlines.
• Must be an advanced user of MS Excel; some prior experience in Business Intelligence tools such as Tableau is a plus
• Advanced skill in MS Office (Powerpoint, Word)
• SAP experience preferred
• Must have good communication skills
• Bi-lingual preferred (English/Korean)

Preferred Qualifications

• Demonstrated ability to interact at all levels within customer's organizations.
• The ability to negotiate with and convince others, in a potentially adversarial environment, including customer leadership, directors and managers with opposing views to accept/approve plans, technical and project recommendations.
• The ability to plan, organize and prioritize multiple strategic programs and simultaneous performance objectives.
• The ability to write, read, interpret, explain and act based on a thorough understanding of technical documents, engineering materials and contracts or related documents.
• Ability to make professional sales and business presentations in writing, through email, reports, or orally, including complex business and technical matters to an audience of high technical skills, management and operational experience.
• Ability to support a cross-functional Samsung team to achieve customer contracted objectives and specific team goals within established time frames and requirements.

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

• Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more.
• In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

• Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.