Warranty Solutions Specialist - Onsite Plano (Contract)

Pyramid Consulting, Inc; Plano (TX); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. is actively seeking a Customer Service Representative - Warranty for a 12+ month contract, onsite in Plano, TX. You will handle warranty-related reporting, support field service operations, and collaborate with Sales, Parts, Repair, and Product Management to resolve issues.

Ideal candidates have 8+ years in customer service or warranty support, strong communication, and proficiency with ERP systems and SAP. This role is onsite with competitive hourly pay.

Qualifications

• 8+ years of experience in customer service, repair services operational support or warranty claims.
• High school diploma or equivalent; Bachelor's degree preferred.
• Proficient with ERP systems and SAP.
• Strong verbal and written communication, attention to detail.
• Ability to work independently and manage time.
• Strong documentation and data recording skills.
• Analytical and problem-solving abilities.
• Experience with Microsoft Word, PowerPoint, Excel.

Responsibilities

• Compile and distribute reporting on a set schedule and ad hoc using ERP data resources.
• Monitor and communicate performance for field service repair organizations.
• Support internal partners including Sales, Contact Centers, Parts, Repair and Product Management.
• Approve the referral of unresolved grievances to designated departments.
• Perform other duties as assigned by management.

Skills

Communication skills

Written communication

Attention to detail

Customer service

Interpersonal skills

Time management

Documentation

Analytical thinking

Problem solving

Change management

Education

High school diploma

Bachelor's degree preferred

Tools

SAP

ERP systems

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Pyramid Consulting, Inc. is actively seeking a Customer Service Representative - Warranty for a 12+ month contract, onsite in Plano, TX. You will handle warranty-related reporting, support field service operations, and collaborate with Sales, Parts, Repair, and Product Management to resolve issues.

Ideal candidates have 8+ years in customer service or warranty support, strong communication, and proficiency with ERP systems and SAP. This role is onsite with competitive hourly pay.