Senior Warranty Analytics & Policy Lead

Samsung Electronics Perú; Plano (TX); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance (after 12 months)

Paid Time Off

Student Loan Program (after 12 months)

Wellness Incentives

many more.

Regular full-time employees (salaried或

Job summary

Samsung Electronics America, Inc. is seeking a Senior Warranty Representative to manage warranty terms and policies and to drive data-driven improvements.

You will analyze warranty cost, quality, and product life cycle, and present insights to the leadership team. You will close warranty cases weekly, ensure policy alignment with global HQ, and develop reports and training materials using MS Excel, Word, PowerPoint and Tableau.

Qualifications

• 2+ years of work experience in data analytics or accounting.
• Bachelor’s Degree required.
• Able to work independently in a fast-paced, multi-cultural team.
• Advanced MS Excel skills; Tableau experience is a plus.
• Advanced MS Office skills: PowerPoint and Word; SAP experience preferred.
• Strong communication; bilingual English/Korean preferred.

Responsibilities

• Manage warranty terms and policies and align with HQ policies.
• Perform in-depth data analysis on warranty cost, quality and life cycle.
• Share insights with leadership.
• Audit third-party outsourced team for policy adherence and improvements.
• Create training materials and reports in Word, Excel, and PowerPoint.
• Maintain warranty dashboards and run ad-hoc analyses as needed.

Skills

Data analytics

Accounting background

MS Excel

Communication skills

Bilingual English/Korean

Education

Bachelor’s Degree

Tools

Tableau

SAP

PowerPoint

Word

Job description

Samsung Electronics America, Inc. is seeking a Senior Warranty Representative to manage warranty terms and policies and to drive data-driven improvements.

You will analyze warranty cost, quality, and product life cycle, and present insights to the leadership team. You will close warranty cases weekly, ensure policy alignment with global HQ, and develop reports and training materials using MS Excel, Word, PowerPoint and Tableau.