Senior Warehouse Software Program Manager

Dematic; Grand Rapids (MI); Presencial; USD 65 000 - 140 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Resumo da oferta

Dematic is seeking a Software Program Manager to lead delivery, stabilization, and lifecycle management of mission-critical warehouse software solutions for strategic customers. The role connects development, project execution, customer operations, and service delivery to translate technical work into reliable operational outcomes.

The position combines senior technical leadership with program ownership, customer governance, and accountability for software roadmaps, releases, enhancements, and

Responsabilidades

• Lead customer software programs from planning through deployment, stabilization, enhancement, and lifecycle support.
• Create and maintain integrated software delivery roadmaps, milestone plans, release schedules, dependency maps, stabilization plans, and decision logs.
• Coordinate software development, configuration, testing, validation, deployment, production support, and defect remediation across multiple technical teams.
• Lead recurring customer steering committees, program reviews, technical planning sessions, and status meetings.
• Provide clear, accurate, and timely communication regarding delivery status, risks, issues, release readiness, decisions, and corrective actions.
• Manage customer expectations and facilitate prioritization of defects, enhancements, performance improvements, and modernization initiatives.
• Coordinate release readiness reviews, implementation planning, change windows, validation plans, rollback considerations, and post-deployment support.
• Drive resolution of production defects and performance issues by engaging the appropriate development, engineering, infrastructure, project, and service resources.
• Manage enhancement intake and definition; coordinate scope development, ROM estimates, Statements of Work, resource planning, and implementation plans.
• Partner with Customer Service, Managed Services, and Remote Support to improve operational readiness, escalation paths, knowledge transfer, and supportability.
• Participate in access-control, identity-management, user-role, security, application governance, and compliance discussions relevant to delivered solutions.
• Identify recurring delivery or service issues and lead structured improvement actions that increase quality, predictability, supportability, and customer outcomes.
• Maintain program artifacts including customer updates, RAID logs, release plans, enhancement roadmaps, stabilization plans, deployment readiness reviews, and defect remediation plans

Descrição da oferta de emprego

Dematic is seeking a Software Program Manager to lead delivery, stabilization, and lifecycle management of mission-critical warehouse software solutions for strategic customers. The role connects development, project execution, customer operations, and service delivery to translate technical work into reliable operational outcomes.

The position combines senior technical leadership with program ownership, customer governance, and accountability for software roadmaps, releases, enhancements, and