Software Program Manager

KION Group; Grand Rapids (MI); On-site; USD 65,000 - 140,000; Full time

Benefits offered by this job

Career development

Competitive compensation

Pay transparency

Global opportunities

Job summary

KION Group in Grand Rapids, MI is seeking a Software Program Manager to lead delivery, stabilization, and lifecycle management of mission-critical warehouse software for strategic customers. You will connect software development, project execution, customer operations, and service delivery to translate technical work into reliable operational outcomes.

The base pay range is $65,000 to $140,000 per year, with compensation determined by location, education, and skills.

Qualifications

• Lead multiple software workstreams and stabilization activities.
• Strong communication with customers and internal teams.
• Experience coordinating releases and lifecycle management.

Responsibilities

• Lead customer software programs from planning through deployment, stabilization, enhancement, and lifecycle support.
• Create and maintain integrated software delivery roadmaps, milestone plans, release schedules, dependency maps, stabilization plans, and decision logs.
• Coordinate software development, configuration, testing, validation, deployment, production support, and defect remediation across multiple technical teams.
• Lead recurring customer steering committees, program reviews, technical planning sessions, and status meetings.
• Provide clear, accurate, and timely communication regarding delivery status, risks, issues, release readiness, decisions, and corrective actions.
• Manage customer expectations and facilitate prioritization of defects, enhancements, performance improvements, and modernization initiatives.
• Coordinate release readiness reviews, implementation planning, change windows, validation plans, rollback considerations, and post-deployment support.
• Drive resolution of production defects and performance issues by engaging the appropriate development, engineering, infrastructure, project, and service resources.
• Manage enhancement intake and definition; coordinate scope development, ROM estimates, Statements of Work, resource planning, and implementation plans.
• Partner with Customer Service, Managed Services, and Remote Support to improve operational readiness, escalation paths, knowledge transfer, and supportability.
• Participate in access-control, identity-management, user-role, security, application governance, and compliance discussions relevant to delivered solutions.
• Identify recurring delivery or service issues and lead structured improvement actions that increase quality, predictability, supportability, and customer outcomes.
• Maintain program artifacts including customer updates, RAID logs, release plans, enhancement roadmaps, stabilization plans, deployment readiness reviews, and defect remediation plans

Skills

Software program management

Cross-functional leadership

Stakeholder communication

Release planning

Risk management

Job description

This is an opportunity to lead the delivery, stabilization, enhancement, and lifecycle management of mission-critical warehouse software solutions for strategic customers. The Software Program Manager connects software development, project execution, customer operations, and service delivery teams to translate technical work into reliable operational outcomes. The role combines senior technical leadership, program ownership, customer governance, cross-functional coordination, and accountability for software roadmaps, releases, enhancements, and production stabilization.

We offer: What We Offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do In This Role:

• Lead customer software programs from planning through deployment, stabilization, enhancement, and lifecycle support.
• Create and maintain integrated software delivery roadmaps, milestone plans, release schedules, dependency maps, stabilization plans, and decision logs.
• Coordinate software development, configuration, testing, validation, deployment, production support, and defect remediation across multiple technical teams.
• Lead recurring customer steering committees, program reviews, technical planning sessions, and status meetings.
• Provide clear, accurate, and timely communication regarding delivery status, risks, issues, release readiness, decisions, and corrective actions.
• Manage customer expectations and facilitate prioritization of defects, enhancements, performance improvements, and modernization initiatives.
• Coordinate release readiness reviews, implementation planning, change windows, validation plans, rollback considerations, and post-deployment support.
• Drive resolution of production defects and performance issues by engaging the appropriate development, engineering, infrastructure, project, and service resources.
• Manage enhancement intake and definition; coordinate scope development, ROM estimates, Statements of Work, resource planning, and implementation plans.
• Partner with Customer Service, Managed Services, and Remote Support to improve operational readiness, escalation paths, knowledge transfer, and supportability.
• Participate in access-control, identity-management, user-role, security, application governance, and compliance discussions relevant to delivered solutions.
• Identify recurring delivery or service issues and lead structured improvement actions that increase quality, predictability, supportability, and customer outcomes.
• Maintain program artifacts including customer updates, RAID logs, release plans, enhancement roadmaps, stabilization plans, deployment readiness reviews, and defect remediation plans

What We Are Looking For:

• Lead multiple concurrent software workstreams, releases, enhancements, and stabilization activities for strategic customer environments.
• Operate as a senior individual contributor with broad influence across technical, commercial, project, service, and customer organizations.
• Support customer-facing governance, roadmap planning, risk management, release decisions, and prioritization of software improvements.
• Coordinate lifecycle transition from project delivery into stable operational support and continual improvement.

KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state‑of‑the‑art automation technology and AI‑supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions.

Join our team – Push it forward.