Lead Warehouse Software Engineering Manager

Dematic; City of Rochester (NY); On-site; USD 129,000 - 162,000; Full time

Job summary

Dematic is seeking a Software Engineering Manager in the United States to lead a team of software engineers responsible for delivering Warehouse Control System (WCS) solutions for customer projects. The role combines people leadership, engineering management, and project portfolio oversight to ensure successful project execution, employee development, and customer satisfaction.

This position serves as a key customer-facing leader, partnering with internal and external stakeholders to ensure

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Engineering, or related technical discipline.
• 8+ years of software engineering experience in industrial automation, warehouse execution/control systems, material handling, or related industries.
• 3+ years of people management or technical leadership experience.
• Experience leading technical teams responsible for software project delivery.
• Experience managing multiple concurrent projects and balancing competing priorities.
• Strong customer-facing communication and stakeholder management skills.
• Demonstrated experience managing engineering resources, project staffing, and project forecasting through either formal people leadership or project lead responsibilities.
• Strong analytical, problem-solving, organizational, and decision-making skills.
• Demonstrated customer-facing leadership experience, including managing customer expectations, resolving escalations, and building collaborative relationships with project stakeholders.

Responsibilities

• Lead a software engineering organization supporting the implementation and delivery of warehouse automation software solutions.
• Manage a team of software engineers responsible for project design, development, testing, deployment, commissioning, and go-live support activities.
• Oversee staffing and assignment of engineering resources across a portfolio of customer projects ranging from small enhancements to large-scale warehouse implementations.
• Collaborate with project teams to assess project risks, staffing requirements, schedule impacts, and technical challenges.
• Review project health and execution metrics to identify opportunities for improvement and proactively mitigate risks.
• Support project teams with solution architecture reviews, execution strategy development, and issue resolution.
• Facilitate cross-functional communication between engineering, project management, controls engineering, commissioning, account management, and customer stakeholders.
• Manage engineering escalations and coordinate resolution of technical, resource, and project execution issues.
• Provide input into project planning, engineering estimates, budget forecasts, and organizational capacity planning.
• Drive standardization and process improvements that improve engineering effectiveness, delivery quality, and customer satisfaction.
• Travel as required to support customer engagements, project reviews, engineering workshops, and critical project milestones (typically up to 15%).

Skills

People management

Project delivery

Stakeholder management

Customer-facing leadership

Resource planning

Analytical thinking

Communication

Decision making

Education

Bachelor's degree in Computer Science / Software Engineering

Job description

Dematic is seeking a Software Engineering Manager in the United States to lead a team of software engineers responsible for delivering Warehouse Control System (WCS) solutions for customer projects. The role combines people leadership, engineering management, and project portfolio oversight to ensure successful project execution, employee development, and customer satisfaction.

This position serves as a key customer-facing leader, partnering with internal and external stakeholders to ensure