Software Program Manager

Dematic; Grand Rapids (MI); On-site; USD 65,000 - 140,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic is seeking a Software Program Manager to lead delivery, stabilization, and lifecycle management of mission-critical warehouse software solutions for strategic customers. The role connects development, project execution, customer operations, and service delivery to translate technical work into reliable operational outcomes.

The position combines senior technical leadership with program ownership, customer governance, and accountability for software roadmaps, releases, enhancements, and

Responsibilities

• Lead customer software programs from planning through deployment, stabilization, enhancement, and lifecycle support.
• Create and maintain integrated software delivery roadmaps, milestone plans, release schedules, dependency maps, stabilization plans, and decision logs.
• Coordinate software development, configuration, testing, validation, deployment, production support, and defect remediation across multiple technical teams.
• Lead recurring customer steering committees, program reviews, technical planning sessions, and status meetings.
• Provide clear, accurate, and timely communication regarding delivery status, risks, issues, release readiness, decisions, and corrective actions.
• Manage customer expectations and facilitate prioritization of defects, enhancements, performance improvements, and modernization initiatives.
• Coordinate release readiness reviews, implementation planning, change windows, validation plans, rollback considerations, and post-deployment support.
• Drive resolution of production defects and performance issues by engaging the appropriate development, engineering, infrastructure, project, and service resources.
• Manage enhancement intake and definition; coordinate scope development, ROM estimates, Statements of Work, resource planning, and implementation plans.
• Partner with Customer Service, Managed Services, and Remote Support to improve operational readiness, escalation paths, knowledge transfer, and supportability.
• Participate in access-control, identity-management, user-role, security, application governance, and compliance discussions relevant to delivered solutions.
• Identify recurring delivery or service issues and lead structured improvement actions that increase quality, predictability, supportability, and customer outcomes.
• Maintain program artifacts including customer updates, RAID logs, release plans, enhancement roadmaps, stabilization plans, deployment readiness reviews, and defect remediation plans

Job description

This is an opportunity to lead the delivery, stabilization, enhancement, and lifecycle management of mission-critical warehouse software solutions for strategic customers. The Software Program Manager connects software development, project execution, customer operations, and service delivery teams to translate technical work into reliable operational outcomes. The role combines senior technical leadership, program ownership, customer governance, cross-functional coordination, and accountability for software roadmaps, releases, enhancements, and production stabilization.

What We Offer

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

What You Will Do In This Role

• Lead customer software programs from planning through deployment, stabilization, enhancement, and lifecycle support.
• Create and maintain integrated software delivery roadmaps, milestone plans, release schedules, dependency maps, stabilization plans, and decision logs.
• Coordinate software development, configuration, testing, validation, deployment, production support, and defect remediation across multiple technical teams.
• Lead recurring customer steering committees, program reviews, technical planning sessions, and status meetings.
• Provide clear, accurate, and timely communication regarding delivery status, risks, issues, release readiness, decisions, and corrective actions.
• Manage customer expectations and facilitate prioritization of defects, enhancements, performance improvements, and modernization initiatives.
• Coordinate release readiness reviews, implementation planning, change windows, validation plans, rollback considerations, and post-deployment support.
• Drive resolution of production defects and performance issues by engaging the appropriate development, engineering, infrastructure, project, and service resources.
• Manage enhancement intake and definition; coordinate scope development, ROM estimates, Statements of Work, resource planning, and implementation plans.
• Partner with Customer Service, Managed Services, and Remote Support to improve operational readiness, escalation paths, knowledge transfer, and supportability.
• Participate in access-control, identity-management, user-role, security, application governance, and compliance discussions relevant to delivered solutions.
• Identify recurring delivery or service issues and lead structured improvement actions that increase quality, predictability, supportability, and customer outcomes.
• Maintain program artifacts including customer updates, RAID logs, release plans, enhancement roadmaps, stabilization plans, deployment readiness reviews, and defect remediation plans

What We Are Looking For

• Lead multiple concurrent software workstreams, releases, enhancements, and stabilization activities for strategic customer environments.
• Operate as a senior individual contributor with broad influence across technical, commercial, project, service, and customer organizations.
• Support customer-facing governance, roadmap planning, risk management, release decisions, and prioritization of software improvements.
• Coordinate lifecycle transition from project delivery into stable operational support and continual improvement.