Operations Supervisor - 1st. Shift

The Suddath Companies; Baltimore (MD); On-site; USD 65,700 - 80,300; Full time

Benefits offered by this job

Starting salary $73,000

Job summary

NXTPoint Logistics in Baltimore is seeking an Operations Supervisor to oversee day-to-day warehouse operations across shifts and accounts, ensuring safety, efficiency, and top-tier service. The role provides leadership, drives productivity, and supports planning, staffing, and continuous improvement initiatives.

The position offers a starting pay of $73,000. You will lead frontline teams in a high-volume warehouse, monitor metrics, coordinate with cross-functional groups, ensure OSHA compliance,

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business, or a related field.
• Minimum 3 years of progressive warehouse or distribution operations experience.
• Experience leading frontline operations staff in a high-volume or complex warehouse environment.
• Experience with warehouse management systems (WMS), labor tracking, and operational performance metrics.
• Demonstrated experience with safety compliance, operational planning, and employee performance management.

Responsibilities

• Lead, direct, and coordinate daily warehouse operations to ensure safe, efficient, and accurate execution of shipping, receiving, inventory control, and material handling activities.
• Provide direct leadership, coaching, and accountability for operations staff, including work prioritization, staffing alignment, and real-time operational decision-making.
• Monitor productivity, labor utilization, quality, and service level metrics; analyze trends and implement corrective actions or process improvements.
• Support workforce planning activities including scheduling, onboarding, training, performance feedback, and corrective action in partnership with management.
• Ensure compliance with OSHA regulations, company safety policies, security procedures, and operational standards.
• Serve as the primary escalation point for customer issues, operational disruptions, and employee concerns; drive resolution and communicate outcomes.
• Coordinate with cross-functional teams (Operations, Transportation, Customer Service, HR) to meet customer requirements and business objectives.
• Oversee proper use, inspection, and maintenance of warehouse equipment, material handling tools, and facility resources.
• Ensure accuracy and completeness of operational documentation, inbound/outbound paperwork, inventory records, and system transactions (WMS).
• Assist with physical inventories, audits, and implementation of new processes, customer requirements, or operational initiatives.
• Model leadership behaviors and promote a culture of safety, accountability, engagement, and continuous improvement.

Skills

Leadership

WMS

Safety compliance

Analytics

Communication

Education

Bachelor’s degree in Logistics or related field

Tools

WMS software

Labor tracking systems

Job description

Job Summary

Operations Supervisor – Oversees day‑to‑day warehouse operations across shifts, teams, or accounts to ensure operational efficiency, safety compliance, and customer service expectations are met. Provides leadership, drives productivity and performance, and supports operational planning, staffing, and continuous improvement initiatives. Position offers a starting pay of $73,000.

Key Responsibilities

• Lead, direct, and coordinate daily warehouse operations to ensure safe, efficient, and accurate execution of shipping, receiving, inventory control, and material handling activities.
• Provide direct leadership, coaching, and accountability for operations staff, including work prioritization, staffing alignment, and real‑time operational decision‑making.
• Monitor productivity, labor utilization, quality, and service level metrics; analyze trends and implement corrective actions or process improvements.
• Support workforce planning activities including scheduling, onboarding, training, performance feedback, and corrective action in partnership with management.
• Ensure compliance with OSHA regulations, company safety policies, security procedures, and operational standards.
• Serve as the primary escalation point for customer issues, operational disruptions, and employee concerns; drive resolution and communicate outcomes.
• Coordinate with cross‑functional teams (Operations, Transportation, Customer Service, HR) to meet customer requirements and business objectives.
• Oversee proper use, inspection, and maintenance of warehouse equipment, material handling tools, and facility resources.
• Ensure accuracy and completeness of operational documentation, inbound/outbound paperwork, inventory records, and system transactions (WMS).
• Assist with physical inventories, audits, and implementation of new processes, customer requirements, or operational initiatives.
• Model leadership behaviors and promote a culture of safety, accountability, engagement, and continuous improvement.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business, or a related field (preferred).
• Minimum 3 years of progressive warehouse or distribution operations experience; equivalent combination of education and experience will be considered.
• Prior experience leading frontline operations staff in a high‑volume or complex warehouse environment required.
• Experience with warehouse management systems (WMS), labor tracking, and operational performance metrics.
• Demonstrated experience with safety compliance, operational planning, and employee performance management.
• Strong analytical and problem‑solving skills.
• Effective communication and interpersonal skills.
• Ability to lift and/or move up to 49 pounds unassisted and to climb a ladder as required.

Working Conditions

The work environment is an indoor/outdoor shop with adequate ventilation. Employees are exposed to vibration, lighting challenges, falling hazards, frequent lifting of up to 49 pounds, and loud noises typical of a warehouse setting. The role requires standing, walking, and use of hands and feet for repetitive movements. All duties are performed in compliance with OSHA regulations and company safety policies.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. NXTPoint Logistics is an Equal Opportunity Employer.