Senior VP, Operational Excellence - Drive Margin

CCS Facility Services; Phoenix (AZ); On-site; USD 200,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Professional growth

Collaborative environment

Job summary

CCS Facility Services is seeking a Senior Vice President, Operational Excellence to drive consistent execution across multiple locations, focusing on labor management, process standardization, and financial performance. The role partners with regional leaders and operations finance to deliver measurable improvements.

The successful candidate will implement repeatable playbooks, optimize workforce strategy, and stabilize performance in priority situations.

Qualifications

• Proven experience in a senior operations leadership role within a service-based or multi-site environment.
• Demonstrated success managing labor budgets, workforce planning, and operational performance.
• Strong ability to drive execution and deliver measurable performance improvements.
• Experience building scalable processes and operating models across multiple locations.
• Strong analytical and problem-solving capabilities.
• Effective communicator with the ability to influence and support leadership teams at multiple levels.

Responsibilities

• Ensure consistent execution of operational standards across all locations, driving performance in labor, service delivery, and financial outcomes.
• Establish and reinforce disciplined daily and weekly labor management processes that enable field leaders to effectively manage their teams and performance.
• Develop and implement repeatable operating playbooks that simplify execution and support regional leadership in achieving business objectives.
• Drive workforce strategy aligned to operational demand, ensuring leaders have the talent, structure, and visibility needed to meet their goals.
• Support regional and field leadership in optimizing labor performance across both revenue-generating and baseline contractual work.
• Identify and eliminate inefficiencies in scheduling, utilization, and workflow execution to improve team productivity and operational clarity.
• Build and refine structured workflows, system utilization, and reporting frameworks that give leaders clear visibility into performance and actionable insights.
• Establish tracking mechanisms that connect operational activities directly to financial and margin outcomes.
• Monitor key performance indicators and support leaders in driving accountability through data-informed decision-making.
• Provide hands-on leadership in priority situations to stabilize performance and support teams in achieving operational targets.
• Partner closely with operations leadership to remove barriers, improve execution, and enable teams to deliver consistent results.
• Collaborate with Operations Finance and internal teams to drive initiatives tied to cost control, efficiency, and margin improvement.
• Support enterprise-wide operational excellence initiatives and strategic priorities while ensuring alignment at the field level.

Skills

Senior leadership

Labor budgets

Workforce planning

Operational performance

Process scalability

Analytical skills

Communication

Bilingual

Job description

CCS Facility Services is seeking a Senior Vice President, Operational Excellence to drive consistent execution across multiple locations, focusing on labor management, process standardization, and financial performance. The role partners with regional leaders and operations finance to deliver measurable improvements.

The successful candidate will implement repeatable playbooks, optimize workforce strategy, and stabilize performance in priority situations.