Senior VP, Global Client Programs & Project Delivery

Citi; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

Citi in New York is seeking an Implementation Manager/Project Manager for the Client Program Management Office to oversee highly complex, time-sensitive client implementations in cash management and trade products.

You will manage a portfolio of 10–20 projects, ensure on-time delivery and client satisfaction, advise on project structure, coordinate all activities, and support sales in deal pitches while complying with audits and regulations.

Qualifications

• 10+ years of client management, implementation/ project management experience.
• Proficiency in Japanese language is highly desirable.
• In-depth knowledge of cash/trade products and related business processes.
• Excellent interpersonal relationships with ability to influence and negotiate with stakeholders.
• PM certification (PMP, Prince2 or equivalent) is an advantage.

Responsibilities

• Manage a portfolio of 10-20 client projects depending on scope and complexity, ensuring high quality and professionalism.
• Ensure timely delivery and total client satisfaction by meeting objectives within guidelines and timeframes.
• Advise the client on project structure and tailor solutions to fit requirements.
• Serve as the primary client interface, coordinating all internal and external project activities.
• Support Sales by participating in deal teams to prepare client pitches.
• Comply with audits, regulatory and compliance directives.
• Identify and implement efficiency and control improvements across the process.
• Manage projects for Japan-based Corporate and Institutional clients.

Skills

Client management

Implementation management

Stakeholder influence

Project coordination

Vendor/sales support

Education

Bachelor's/University degree or equivalent

Master's degree

PMP

Prince2 Practitioner

Tools

PMP/Prince2 certification

Job description

Citi in New York is seeking an Implementation Manager/Project Manager for the Client Program Management Office to oversee highly complex, time-sensitive client implementations in cash management and trade products.

You will manage a portfolio of 10–20 projects, ensure on-time delivery and client satisfaction, advise on project structure, coordinate all activities, and support sales in deal pitches while complying with audits and regulations.