Senior Volunteer Engagement Leader (Hybrid)

Operation Warm Inc.; Glen Mills (Delaware County); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Operation Warm Inc. is seeking a Senior Manager, Volunteer Engagement to lead the CIV program nationwide, directing growth, leadership development, and scalable systems to support impact.

You will work across departments, build a network of volunteer leaders across the U.S. and Canada, and ensure compliance and effective training and resources. This hybrid role requires strategic thinking, data-informed decision making, and strong collaboration with community partners.

Qualifications

• 3+ years of experience managing volunteers, programs, or community engagement initiatives.

Responsibilities

• Develop and execute multi-year strategies, goals, and KPIs to drive program growth and impact.
• Monitor program performance and recommend data-driven improvements.
• Identify opportunities to expand reach and strengthen volunteer engagement.
• Build, develop, coach, and retain a network of volunteer leaders.
• Foster accountability, engagement, recognition, and continuous improvement among volunteer leaders.
• Develop succession plans and leadership pipelines for key volunteer roles.
• Ensure volunteer compliance with policies and procedures.
• Design scalable systems and processes for growth of the program.
• Develop and maintain volunteer training materials and resources.
• Build relationships with community organizations and stakeholders.
• Collaborate across departments to align volunteer efforts with organizational priorities.

Skills

Volunteer engagement leadership

Strategic planning

Data-driven decision making

Communication & collaboration

Team development

Education

Bachelor's degree or equivalent

Tools

CRM (Salesforce)

Microsoft Excel/Office

Job description

Operation Warm Inc. is seeking a Senior Manager, Volunteer Engagement to lead the CIV program nationwide, directing growth, leadership development, and scalable systems to support impact.

You will work across departments, build a network of volunteer leaders across the U.S. and Canada, and ensure compliance and effective training and resources. This hybrid role requires strategic thinking, data-informed decision making, and strong collaboration with community partners.