Sr. Manager, Volunteer Engagement

Operation Warm; Glen Mills (Delaware County); Híbrido; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Operation Warm Inc. is seeking a Senior Manager, Volunteer Engagement to lead the CIV program nationwide, directing growth, leadership development, and scalable systems to support impact.

You will work across departments, build a network of volunteer leaders across the U.S. and Canada, and ensure compliance and effective training and resources. This hybrid role requires strategic thinking, data-informed decision making, and strong collaboration with community partners.

Formación

• 3+ years of experience managing volunteers, programs, or community engagement initiatives.

Responsabilidades

• Develop and execute multi-year strategies, goals, and KPIs to drive program growth and impact.
• Monitor program performance and recommend data-driven improvements.
• Identify opportunities to expand reach and strengthen volunteer engagement.
• Build, develop, coach, and retain a network of volunteer leaders.
• Foster accountability, engagement, recognition, and continuous improvement among volunteer leaders.
• Develop succession plans and leadership pipelines for key volunteer roles.
• Ensure volunteer compliance with policies and procedures.
• Design scalable systems and processes for growth of the program.
• Develop and maintain volunteer training materials and resources.
• Build relationships with community organizations and stakeholders.
• Collaborate across departments to align volunteer efforts with organizational priorities.

Conocimientos

Volunteer engagement leadership

Strategic planning

Data-driven decision making

Communication & collaboration

Team development

Educación

Bachelor's degree or equivalent

Herramientas

CRM (Salesforce)

Microsoft Excel/Office

Descripción del empleo

This is a HYBRID position

Position Summary

The Senior Manager, Volunteer Engagement is responsible for the leadership, growth, and strategic direction of Operation Warm's Community Impact Volunteer (CIV) Program. This role will develop and execute strategies that strengthen volunteer engagement, build volunteer leadership capacity, expand program reach, and create the systems and processes needed to support sustainable growth.

The Senior Manager will lead and support a network of volunteer leaders across the United States and Canada and collaborate across departments to ensure volunteer efforts support organizational priorities, events, and growth objectives.

Essential Duties and Responsibilities

• Develop and execute an annual and multi-year strategies, goals, and key performance indicators that drive program growth, volunteer engagement, and organizational impact
• Monitor program performance and recommend improvements based on data, feedback, and organizational needs
• Identify and pursue opportunities to expand program reach, strengthen volunteer engagement, and increase the program's contribution to organizational goals
• Build, develop, coach and retain a strong network of volunteer leaders capable of supporting program growth and organizational priorities
• Foster a culture of accountability, engagement, recognition, and continuous improvement among volunteer leaders
• Develop succession plans and leadership pipelines for key volunteer leadership roles
• Ensure volunteer compliance requirements, policies, and procedures are consistently followed
• Design and continuously improve scalable systems, processes, and operating procedures that enable the volunteer program to grow efficiently and consistently
• Develop and maintain volunteer training materials, program resources, and operational documentation
• Build relationships with community organizations, stakeholders, and volunteer supporters
• Partner cross-departmentally to identify opportunities for volunteers to support organizational priorities, events, community engagement, and growth initiatives

Additional Responsibilities

• Other duties, as assigned
• Night and weekend hours as needed
• Travel as required

Basic Job Qualifications

• 3+ years of experience managing volunteers, programs, or community engagement initiatives, including responsibility for strategic planning, program growth or program development.

Other Qualifications

• Demonstrated ability to manage, develop, and motivate teams
• Experience using data and reporting to inform decision-making and program improvement
• Proven ability to translate strategy into actionable plans, build effective processes, and drive initiatives from concept to implementation
• Strong communication, relationship building, and collaboration skills
• Salesforce or other CRM experience preferred
• Proficiency with Microsoft Office products
• Spanish language proficiency preferred
• Ability to travel up to 5% as required

Operation Warm participates in E-Verify. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire