Senior Voice Platform Architect & Leader

Les Schwab Tire Centers; Bend (OR); On-site; USD 110,000 - 160,000; Full time

Job summary

Les Schwab Tire Centers in Bend, OR seeks a Voice Engineer to lead the Voice platform strategy, architecture, and operations across headquarters and 600+ stores. You will design, install, configure, maintain, and repair Voice infrastructure and applications to improve customer experience and store productivity.

The role emphasizes collaboration with IT, security, and store teams, providing Level 2/3 support, mentoring junior staff, and contributing to continuous improvement and automation of

Qualifications

• Bachelor's degree or 7+ years in voice systems in a large enterprise.
• CCNP Collaboration or equivalent certification preferred.

Responsibilities

• Lead strategy and architecture for the Voice platform across HQ and 600+ stores.
• Design, install, configure, maintain, and repair Voice infrastructure and apps.
• Provide Level 2/3 support and incident management for voice issues.
• Mentor junior team members and develop voice documentation and standards.

Skills

Webex Calling

VoIP (SIP)

CCNP Collaboration

Python

Ansible

Voice security

Network troubleshooting

Education

Bachelor's Degree in CS/IT or related field

7+ years in voice systems

Tools

Webex

Cisco technologies

Job description

Les Schwab Tire Centers in Bend, OR seeks a Voice Engineer to lead the Voice platform strategy, architecture, and operations across headquarters and 600+ stores. You will design, install, configure, maintain, and repair Voice infrastructure and applications to improve customer experience and store productivity.

The role emphasizes collaboration with IT, security, and store teams, providing Level 2/3 support, mentoring junior staff, and contributing to continuous improvement and automation of