UC Systems Administrator

Pencor Services, Inc.; Palmerton (Carbon County); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Pencor Services, Inc. is seeking a Systems Administrator in Pennsylvania to maintain, monitor and configure our VoIP communications systems and 911 alerting solutions.

The role supports our employees with reliable connectivity and voice services while ensuring system uptime. Standard shift is Monday–Friday, 8 AM–5 PM with a 3-day work-from-home component; you must reside in Pennsylvania and be able to come into the Palmerton office when requested.

Qualifications

• Associates Degree requirement.
• Fundamental networking concepts including routing, DHCP and DNS; relevant certifications such as Avaya, MS or Cisco UC services.

Responsibilities

• Provide application support for customer engagement products.
• Assist network team with QoS, zoning, UC DHCP deployment configurations.
• Configure, monitor and troubleshoot 911 services.

Skills

Networking fundamentals

Dial plan & QoS

DNS/DHCP

VoIP/UC basics

Linux

SIP/PRI

Office presence in Palmerton

Education

Associates Degree in Networking or Telecommunications

Tools

Cisco UC

Avaya

Job description

Overview

Company: Pencor Services, Inc.

Shift: Monday–Friday, 8 AM–5 PM

Pencor and its subsidiaries are Equal Opportunity Employers.

There is a 3-day work-from-home component to this position; however, the employee MUST reside in Pennsylvania and be able to come into the office when needed or requested by the manager. Must also have a high-speed data connection with a minimum of 100 Mbps and a quiet dedicated office space.

Pencor is searching for a Systems Administrator to help maintain, monitor and configure our VoIP communications systems, 911 alerting solutions and the communication hardware that employees use.

General responsibilities include but not limited to:

• Providing application support for various customer engagement related products
• Assisting network team with QoS, zoning, UC DHCP deployment configurations
• Configuring, monitoring and troubleshooting our various 911 services
• Deploying, configuring and troubleshooting PRI, SIP and analog lines
• Deploying, configuring and troubleshooting end point voice devices
• Providing application support for our core VoIP solutions
• Provide usage reports and call data as needed
• Other duties as assigned

Qualifications

• Associates Degree focusing on Networking or Telecommunications
• Valid PA Driver’s License and good driving record
• Established Residency in Pennsylvania
• Fundamental networking concepts, routing, DHCP and DNS; Certification in either Avaya, MS or Cisco UC services
• Linux operating system experience
• Cisco Network Experience
• Ability to travel within our company footprint as needed
• Ability to come into the office in Palmerton as scheduled