Director, VoC & CX Leadership — Financial Services

MOHR Talent; Phoenix (AZ); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with company match

Comprehensive health, dental, and vision coverage

Tuition reimbursement

Professional development opportunities

Job summary

MOHR Talent is seeking a Director, Voice of Customer in Phoenix, AZ, to lead their enterprise-wide customer insight initiatives. This crucial role involves designing and implementing VoC programs while presenting strategic insights to senior leadership.

The ideal candidate will have a Bachelor's degree and over 7 years of relevant experience, particularly in financial services. Employees can expect competitive compensation, 401(k) matching, and comprehensive health coverage.

Qualifications

• 7+ years of experience in customer experience, operational excellence or leadership roles.
• Proven experience building and managing a Voice of Customer program.
• Strong background in data analysis and reporting.

Responsibilities

• Own and lead the firm's enterprise Voice of Customer strategy.
• Design, implement, and optimize VoC programs.
• Present insights and recommendations to senior leadership.

Skills

Data analysis

Leadership

Customer experience

Operational excellence

Change management

Education

Bachelor's degree in Business or related field

Tools

Visualization tools

Lean Six Sigma methodologies

Job description

MOHR Talent is seeking a Director, Voice of Customer in Phoenix, AZ, to lead their enterprise-wide customer insight initiatives. This crucial role involves designing and implementing VoC programs while presenting strategic insights to senior leadership.

The ideal candidate will have a Bachelor's degree and over 7 years of relevant experience, particularly in financial services. Employees can expect competitive compensation, 401(k) matching, and comprehensive health coverage.