Senior Virtualization & Cloud Support Engineer (Onsite)

Hewlett Packard Enterprise

Spring (TX)

On-site

USD 106,000 - 243,000

Full time

4 days ago

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Job summary

Hewlett Packard Enterprise is seeking a senior engineer to provide technical leadership in virtualization, cloud management, and enterprise datacenter operations across on-prem, hybrid, and cloud environments. You will own high-severity escalations, collaborate with Product Development and Engineering teams, mentor others, and shape product quality through field insights and deployment learnings.

This onsite role emphasizes deep technical expertise and strong communication across time zones,

Qualifications

Bachelor's or Master's degree in Software Engineering, Computer Science, or equivalent.
7+ years of deep technical experience in virtualization, cloud management, or enterprise support.
Expertise in hypervisor internals, orchestration platforms, or large-scale datacenter design.
Track record of leading technical escalations, RCAs, and cross-functional engagements.
Ability to influence product quality and drive architectural improvements.
Provides guidance and mentoring to less experienced engineers.
Excellent written and verbal communication skills; mastery in English language.
Ability to troubleshoot, isolate, and resolve complex problems.
Ability to quickly learn solutions, technologies and products to a deep level.
Experience in effectively dealing with difficult people and process situations.
Ability to work effectively with colleagues and customers across time zones, geographic, and cultural boundaries.
Strong conflict resolution skills.
Drive for taking ownership of problems and self-development.
Excellent judgment, flexibility and perseverance.
Ability to effectively manage many responsibilities at the same time.
Solid decision making and negotiating skills, strong business acumen.
Flexibility to adapt to changing priorities and business requirements.
Curiosity, fearlessness and willingness to jump into ambiguous technical situations.

Responsibilities

Provide technical support for HPE VM Essentials and Morpheus Enterprise customer deployments across on‑prem, hybrid, and cloud environments.
Own and drive resolution of highest-severity escalations, critical customer incidents, and root cause analysis activities.
Diagnose and troubleshoot issues related to virtualization, compute, operating systems, storage, networking, and automation platforms.
Collaborate with cross‑functional teams including Product Development, Engineering, Operations and Account Management to ensure customer success.
Document solutions, FAQs, and best practices to improve internal knowledge bases.
Provide architectural guidance to customers and internal teams.
Collaborate closely within your team and other engineering teams on defect reproduction, triage, and product maturity.
Develop tools, automation, and processes to improve support efficiency.
Serve as a mentor and technical leader for the entire support organization.
Influence product roadmap and design through field and customer insights, supportability requirements, and complex deployment learnings.