Senior Vice President, Product & Experience

Clear Destination Inc.; Oklahoma City (OK); On-site; USD 210,000 - 260,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Smart casual dress code

Professional development

Job summary

Tinker Federal Credit Union in Oklahoma City seeks a Senior Vice President, Product and Experience to lead the credit union's product strategy, digital experiences, and enterprise experience initiatives. You will guide cross-functional teams to align products, channels, technologies, and services with strategic objectives and member needs.

The role requires deep knowledge of digital banking platforms, strong leadership, and the ability to drive innovation in a regulated financial environment.

Qualifications

• Bachelor’s degree and 10 years in product ownership/strategy within a financial institution.
• 3+ years in supervisory or management roles.
• Extensive knowledge of product management, member experience strategy, and enterprise transformation.
• Strong communication and executive leadership for cross-functional teams.
• Thorough knowledge of federal and state regulatory requirements for financial institutions.

Responsibilities

• Drives strategic leadership for the credit union's product strategy, digital experiences, and enterprise experience initiatives.
• Leads the enterprise vision for user and member experience transformation, aligning products with objectives and growth priorities.
• Drives engagement, organizational performance, and sustainable growth through innovation and data-informed decision making.

Skills

Product management

Product strategy

Experience management

Enterprise transformation

Digital banking platforms

Stakeholder engagement

Executive leadership

Analytical thinking

Education

Bachelor's degree

Job description

Tinker Federal Credit Union’s Digital Strategy department has an immediate opening for a Senior Vice President, Product and Experience! This is an exciting opportunity to join the largest and best credit union in Oklahoma! We offer competitive pay, a robust benefits package, a “smart casual dress code” and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!

As a Senior Vice President, Product and Experience, you will be responsible for the following:

• Driving strategic leadership for the credit union's product strategy, digital experiences, technology-enabled solutions, and enterprise experience initiatives.
• Leading the enterprise vision for user and member experience transformation, ensuring products, channels, technologies, and services align with strategic objectives, growth priorities, and user and member needs.
• Through innovation, digital advancement, and data-informed decision-making, this role drives engagement, organizational performance, and sustainable growth.

Salary Range:

This is an exempt position. The starting salary is $220,933.26 however, actual placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity.

Education/Experience:

A bachelor’s degree and ten years of progressively responsible experience in product ownership, product strategy, experience management, digital solutions, or related functions within a financial institution are required, three of which must have been in a supervisory or management role.

Applicable work experience and/or military experience may be substituted for education at the rate of two years of experience for one year of education.

Certificates, Licenses, Registrations:

1. Incumbent Bonding REQUIRED by TFCU’s chosen authority.

Keys to success:

In order to be successful as a Senior Vice President, Product and Experience, you must possess these qualifications:

• Extensive knowledge of product management, member experience strategy, and enterprise transformation principles.
• Demonstrated ability to evaluate strategic opportunities, balance competing priorities, and make portfolio investment decisions based on member value, business impact, risk, and organizational objectives.
• Extensive expertise in digital banking platforms, systems, and best practices, with a deep understanding of digital and member engagement strategies.
• Strong analytical, technical, and leadership capabilities to guide enterprise product strategy, member experience transformation, and technology-driven innovation.
• Strong knowledge of consumer and business financial products, lending practices, payments, and member service delivery models.
• Ability to lead organizational adoption of digital capabilities, technology solutions, and member engagement strategies through effective change leadership and stakeholder engagement.
• Comprehensive understanding of credit union services, policies, and procedures, with thorough knowledge of relevant federal and state regulatory requirements.
• Strong understanding of financial performance drivers, regulatory compliance, operational risk management, and governance practices within a financial institution.
• Exceptional communication, organizational, interpersonal, and executive influence skills, enabling effective leadership of cross-functional teams and alignment of stakeholders around strategic objectives.
• Demonstrated success in leading strategic planning and execution within financial institutions, including product ownership, experience transformation, innovation, and technology-enabled solutions.