Senior Vice President, Enterprise Change Management

M&T Bank; Buffalo (NY); Hybrid; USD 129,000 - 215,000; Full time

Job summary

M&T Bank, Buffalo, NY, seeks a Director, SVP of Enterprise Operations Change Management to lead the change management capability within Enterprise Operations Enablement. This role ensures adoption of operational, technology, regulatory and strategic transformations by preparing employees, leaders, and teams for change.

The role oversees a team of change management professionals and collaborates with executive sponsors, HR, Communications, L&D, and ECMO to drive readiness, adoption, and business

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 9+ years of experience in change management, organizational effectiveness, transformation, communications, learning and development, project management, or related disciplines.
• 3+ years of people leadership experience.
• Demonstrated success leading large scale organizational change initiatives within complex organizations.
• Experience partnering with senior leaders and influencing across multiple organizational levels.

Responsibilities

• Lead and mature the Enterprise Operations Change Management capability within Enterprise Operations.
• Build and manage a team of change management professionals supporting strategic priorities across Enterprise Operations.
• Define engagement models, governance routines, resource allocation practices, and performance measures for the function.
• Develop capability roadmaps and priorities aligned to Enterprise Operations objectives.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Lead change management efforts for complex operational, technology, and transformation initiatives.
• Develop and execute change management strategies that support employee adoption and business readiness.
• Assess organizational impacts and stakeholder implications associated with major initiatives.
• Identify risks to adoption and develop mitigation plans to improve outcomes.
• Support leadership teams in navigating organizational and workforce impacts associated with change.
• Serve as a trusted advisor to executive sponsors, senior leaders, and program teams on change management strategy and execution.
• Coach leaders and managers on their role in sponsoring and sustaining change.
• Facilitate stakeholder alignment across complex initiatives and organizational boundaries.
• Support leadership decision making through readiness assessments, adoption insights, and feedback mechanisms.
• Strengthen relationships across Enterprise Operations and key enterprise partners.
• Apply and champion M&T's enterprise change management frameworks, methodologies, standards, and tools.
• Partner with the ECMO to ensure consistency with enterprise expectations and practices.
• Contribute lessons learned, adoption insights, and emerging needs back to the enterprise change management community.
• Participate in the Change Management Community of Practice and other ECMO-led initiatives.
• Support the ongoing advancement of enterprise change management capabilities.
• Establish metrics that evaluate readiness, adoption, utilization, engagement, and sustainability of change.
• Monitor and report on change outcomes across Enterprise Operations initiatives.
• Identify opportunities to improve change management practices and delivery approaches.
• Incorporate feedback, lessons learned, and industry best practices into future engagements.
• Drive continuous improvement across the Enterprise Operations Change Management capability.

Skills

Change management

Leadership

Stakeholder engagement

Organizational effectiveness

Transformation

Communications

Learning & development

Project management

Influencing senior leaders

Education

Bachelor's degree or equivalent

Job description

M&T Bank, Buffalo, NY, seeks a Director, SVP of Enterprise Operations Change Management to lead the change management capability within Enterprise Operations Enablement. This role ensures adoption of operational, technology, regulatory and strategic transformations by preparing employees, leaders, and teams for change.

The role oversees a team of change management professionals and collaborates with executive sponsors, HR, Communications, L&D, and ECMO to drive readiness, adoption, and business